Kaushal Grewal
jalandhar
Summary
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Project Trainee
AIR
- Learnt the process of transferring communication to different cities via FM and AM
- Maintaining database in Excel sheet
- Maintain through knowledge of product and service offering
- Marketing design of collateral, business cards, standee and maintain inventory of requirements & records
- Design website using wordpress and unity custom domain
- Using Sendgrid & Fresh mail for sending campaign
- Gathering CRM Requirements
- Analysis on how to develop more automation according requirement and resources
- Logistic coordination with team
- Have 1+ year of IT experience
Manager of Operations
DEEP COMPUTERS
10.2020 - Current
- Answered high volume of phone calls and email inquiries.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated training and onboarding for incoming office staff.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Reduced downtime for clients by providing efficient technical support and timely issue resolution.
- Worked closely with information security teams in addressing identified vulnerabilities within the organization''s IT infrastructure.
- Implemented monitoring tools for proactive identification of potential issues before they became critical problems.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Life Skills Coach
The Art Of Living
08.2015 - Current
- Empowered clients to take responsibility for their actions, leading to increased accountability and selfreliance.
Business Development Assistant
Extramarks EDUCATION PVT LTD
01.2019 - 11.2019
- Engaged with customers to build business relationships.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Maintained client information and accounts in company databases.
- Collaborated with teammates to develop advertising collateral and sales presentations.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
IT Manager
Vyakti Vikas Kendra India
04.2017 - 12.2018
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
- Created and terminated user's accounts from start to finish in business applications.
- Guided organizational technology strategy and roadmaps.
Education
Master of Business -
Narsee Monjee School of Education
Mumbai 04.2001 -
B.tech - Electronics And Communications Engineering
Lovely Professional University
Jalandhar 04.2001 -
Skills
Client relationship management
Data collection
Relationship building
Project management
Meeting facilitation
Customer service
Operations support
Customer relationship management
Research
Networking strategies
Teamwork and collaboration
Job skills development
Timeline
Manager of Operations
DEEP COMPUTERS
10.2020 - Current
Business Development Assistant
Extramarks EDUCATION PVT LTD
01.2019 - 11.2019
IT Manager
Vyakti Vikas Kendra India
04.2017 - 12.2018
Life Skills Coach
The Art Of Living
08.2015 - Current
Master of Business -
Narsee Monjee School of Education
04.2001 -
B.tech - Electronics And Communications Engineering
Lovely Professional University
04.2001 -
Project Trainee
AIR