Detail-oriented Desktop Support Engineer with a strong focus on network troubleshooting, remote desktop support, and hardware installation. Committed to efficiently diagnosing and resolving technical issues to enhance user experience.
Overview
3
3
years of professional experience
Work History
Desktop Support Engineer
Computer Junction pvt ltd
Pune
11.2024 - Current
Provided technical support for hardware and software issues across various devices.
Troubleshot network connectivity issues for both wired and wireless connections.
Configured user accounts, permissions and passwords according to company policies.
Resolved printer problems remotely or onsite as needed by users.
Diagnosed and resolved hardware and software issues efficiently.
Maintained inventory of all equipment, software licenses and warranties.
Updated software versions with patches and new installations to close security loopholes and protect users.
Monitored system performance and conducted preventive maintenance tasks regularly.
Attended customer service meetings to address any ongoing issues or concerns.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Performed server patching activities using Windows Server Update Services.
Provided remote desktop support using tools like TeamViewer and Remote Desktop, increasing issue resolution speed.
Desktop Support Engineer
Sysnet Globall technology
Pune
08.2022 - 09.2024
Provided technical support for hardware and software issues across various devices.
Diagnosed and resolved desktop and laptop problems efficiently for end-users.
Installed, configured, and maintained operating systems and applications on user devices.
Collaborated with IT teams to streamline support processes and improve service delivery.
Assisted users in troubleshooting network connectivity and printer malfunctions.
Installed, configured and maintained computer hardware, software and peripherals.
Troubleshot network connectivity issues for both wired and wireless connections.