Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kaushal  Kishor

Kaushal Kishor

Pune

Summary

Detail-oriented Desktop Support Engineer with a strong focus on network troubleshooting, remote desktop support, and hardware installation. Committed to efficiently diagnosing and resolving technical issues to enhance user experience.

Overview

3
3
years of professional experience

Work History

Desktop Support Engineer

Computer Junction pvt ltd
Pune
11.2024 - Current
  • Provided technical support for hardware and software issues across various devices.
  • Troubleshot network connectivity issues for both wired and wireless connections.
  • Configured user accounts, permissions and passwords according to company policies.
  • Resolved printer problems remotely or onsite as needed by users.
  • Diagnosed and resolved hardware and software issues efficiently.
  • Maintained inventory of all equipment, software licenses and warranties.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Monitored system performance and conducted preventive maintenance tasks regularly.
  • Attended customer service meetings to address any ongoing issues or concerns.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Performed server patching activities using Windows Server Update Services.
  • Provided remote desktop support using tools like TeamViewer and Remote Desktop, increasing issue resolution speed.

Desktop Support Engineer

Sysnet Globall technology
Pune
08.2022 - 09.2024
  • Provided technical support for hardware and software issues across various devices.
  • Diagnosed and resolved desktop and laptop problems efficiently for end-users.
  • Installed, configured, and maintained operating systems and applications on user devices.
  • Collaborated with IT teams to streamline support processes and improve service delivery.
  • Assisted users in troubleshooting network connectivity and printer malfunctions.
  • Installed, configured and maintained computer hardware, software and peripherals.
  • Troubleshot network connectivity issues for both wired and wireless connections.

Education

Bachelor of Science -

Principal B.P. Singh Collage
Semari Rohtas, Bihar
03-2024

High School Diploma -

Principal B.P. Singh Collage Semari, Rohtas
Semari Rohtas, Bihar
03-2014

Skills

  • Network troubleshooting
  • Hardware installation
  • Software configuration
  • Remote desktop support
  • System maintenance
  • Customer service
  • Problem solving
  • Video conference support
  • Hardware and software upgrades
  • Windows operating system
  • Technical support expertise
  • Network connectivity

Languages

Hindi
Native
Native
English
Upper Intermediate (B2)
B2
Marathi
Elementary (A2)
A2

Timeline

Desktop Support Engineer

Computer Junction pvt ltd
11.2024 - Current

Desktop Support Engineer

Sysnet Globall technology
08.2022 - 09.2024

Bachelor of Science -

Principal B.P. Singh Collage

High School Diploma -

Principal B.P. Singh Collage Semari, Rohtas
Kaushal Kishor