Excel
Kaushal Kumar
Manager: WFM And Planning
New Delhi,DL
Summary
Result-oriented professional with over 9 years' of experience in Workforce management, planning, budgeting, forecasting and operations. Currently, expecting to get associated with a professionally driven organization to pursue a challenging, responsible, dynamic and rewarding career with assistance of the academic knowledge and the skills acquired; which will bring career development, personal growth and to contribute effectively towards progress of the organization.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Manager, Planning and Analytics
Interglobe Aviation Limited
Gurgaon, Haryana
04.2020 - Current
- Expanded cross-functional organizational capacity by collaborating across departments
- Controlled costs and optimized capacity planning via restructuring of contracts and processes
- Capacity & Crew manpower planning
- Optimization of current manpower and resource to achieve maximum profitability and savings for organization
- Automation of existing manual tasks to provide ease and better data accessibility to stakeholders
- Cost Saving projects/Initiative
- Budgeting, Forecasting & Financial Analysis
- Reducing gap to goal of budget KPI metrics
- Constantly analyzing chain of data received to generate early red flags and advise preventive measures to reduce/alleviate impact
- Crew Roster/Training Optimization
- Procurement of Tools after cost and befit analysis
Assistant Manager, Manpower Planning and Analytics
Interglobe Aviation Limited
Gurgaon, Haryana
10.2017 - 03.2020
- Workforce management of 250 Aircraft – Capacity & Manpower planning of direct (crew) & indirect resources
- Increased crew productivity by optimizing crew availability and better NA management
- Crew and Aircraft analytics - (Performance & Revenue Analytics)
- Liaison with multiple stakeholders like flight services, flight ops, IT, HR, Commercials & Financed
- Reporting Business Intelligence to Founders & CEO
- Project Management like new DGCA/CAR rules implementation or running cost-saving initiative
- Reporting and Analysis
- Advise and support decision making for all stakeholders with relevant statistics, predictive and analytical models
- Create RFP to present What-If scenarios and prepare business case to initiate new project
Assistant Manager, WFM
Fidelity National Information Services
Gurgaon, Haryana
01.2017 - 10.2017
- Providing process definition, analysis and bench-marking of KPIs
- Identifying new opportunities to increase efficiency and performance
- Service level management
- Budgeting, forecasting & Planning
- Revenue analysis
- Workforce Management
- Handling various activities of project like information gathering, analyzing information gathered, documenting functional or business requirements
- Client Handling/Management
- Handling team of Analyst & Sr. Analyst
- Identifying operational risks & establish risk management mechanism
Sr. Business Analyst, WFM
Fidelity National Information Services
Gurgaon, Haryana
08.2014 - 12.2016
- Works with Customer Service management to ensure agent adherence and/or conformance to schedules
- Accurately inputs schedule changes received through call out line or exception reporting
- Prepares Time Utilization, Adherence/Conformance, and weekly scheduling reports
- Updates any daily schedule exception
- Responsible for tracking employee hours in payroll system
- Designs/creates various databases for staffing and analysis
- Creates reports utilized by Customer Service for staffing/productivity measurements
- Assists in creating schedules/scheduling scenarios utilizing workforce management technology
- Interacts with various levels of management to provide decision support and complete various scheduling-related projects with minimal supervision
Team Coach - Operations
Fidelity National Information Services
Gurgaon, Haryana
08.2012 - 07.2014
- Started as Team Member in 2012, promoted as Team Coach in 2013
- Handled team of 21 Team members and worked as process SME
- Monitoring team's performance and help them to achieve process KPIs
- Handle client escalation
- Manage Agents PIP and Training plans
- Train new team members
- Reporting process KPIs
Education
MBA - Business Analytics
Institute of Management Technology, Ghaziabad
Ghaziabad 02.2020 - 06.2021
BBA - Business Management
GGSIPU
New Delhi, DL 08.2008 - 06.2011
Skills
Strategic planning
Software
SQL
Power BI
Timeline
Manager, Planning and Analytics
Interglobe Aviation Limited
04.2020 - Current
MBA - Business Analytics
Institute of Management Technology, Ghaziabad
02.2020 - 06.2021
Assistant Manager, Manpower Planning and Analytics
Interglobe Aviation Limited
10.2017 - 03.2020
Assistant Manager, WFM
Fidelity National Information Services
01.2017 - 10.2017
Sr. Business Analyst, WFM
Fidelity National Information Services
08.2014 - 12.2016
Team Coach - Operations
Fidelity National Information Services
08.2012 - 07.2014
BBA - Business Management
GGSIPU
08.2008 - 06.2011
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