Summary
Overview
Work History
Education
Skills
Software
Timeline
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Kaushal Kumar

Manager: WFM And Planning
New Delhi,DL

Summary

Result-oriented professional with over 9 years' of experience in Workforce management, planning, budgeting, forecasting and operations. Currently, expecting to get associated with a professionally driven organization to pursue a challenging, responsible, dynamic and rewarding career with assistance of the academic knowledge and the skills acquired; which will bring career development, personal growth and to contribute effectively towards progress of the organization.

Overview

4
4
years of post-secondary education
9
9
years of professional experience

Work History

Manager, Planning and Analytics

Interglobe Aviation Limited
Gurgaon, Haryana
04.2020 - Current
  • Expanded cross-functional organizational capacity by collaborating across departments
  • Controlled costs and optimized capacity planning via restructuring of contracts and processes
  • Capacity & Crew manpower planning
  • Optimization of current manpower and resource to achieve maximum profitability and savings for organization
  • Automation of existing manual tasks to provide ease and better data accessibility to stakeholders
  • Cost Saving projects/Initiative
  • Budgeting, Forecasting & Financial Analysis
  • Reducing gap to goal of budget KPI metrics
  • Constantly analyzing chain of data received to generate early red flags and advise preventive measures to reduce/alleviate impact
  • Crew Roster/Training Optimization
  • Procurement of Tools after cost and befit analysis

Assistant Manager, Manpower Planning and Analytics

Interglobe Aviation Limited
Gurgaon, Haryana
10.2017 - 03.2020
  • Workforce management of 250 Aircraft – Capacity & Manpower planning of direct (crew) & indirect resources
  • Increased crew productivity by optimizing crew availability and better NA management
  • Crew and Aircraft analytics - (Performance & Revenue Analytics)
  • Liaison with multiple stakeholders like flight services, flight ops, IT, HR, Commercials & Financed
  • Reporting Business Intelligence to Founders & CEO
  • Project Management like new DGCA/CAR rules implementation or running cost-saving initiative
  • Reporting and Analysis
  • Advise and support decision making for all stakeholders with relevant statistics, predictive and analytical models
  • Create RFP to present What-If scenarios and prepare business case to initiate new project

Assistant Manager, WFM

Fidelity National Information Services
Gurgaon, Haryana
01.2017 - 10.2017
  • Providing process definition, analysis and bench-marking of KPIs
  • Identifying new opportunities to increase efficiency and performance
  • Service level management
  • Budgeting, forecasting & Planning
  • Revenue analysis
  • Workforce Management
  • Handling various activities of project like information gathering, analyzing information gathered, documenting functional or business requirements
  • Client Handling/Management
  • Handling team of Analyst & Sr. Analyst
  • Identifying operational risks & establish risk management mechanism

Sr. Business Analyst, WFM

Fidelity National Information Services
Gurgaon, Haryana
08.2014 - 12.2016
  • Works with Customer Service management to ensure agent adherence and/or conformance to schedules
  • Accurately inputs schedule changes received through call out line or exception reporting
  • Prepares Time Utilization, Adherence/Conformance, and weekly scheduling reports
  • Updates any daily schedule exception
  • Responsible for tracking employee hours in payroll system
  • Designs/creates various databases for staffing and analysis
  • Creates reports utilized by Customer Service for staffing/productivity measurements
  • Assists in creating schedules/scheduling scenarios utilizing workforce management technology
  • Interacts with various levels of management to provide decision support and complete various scheduling-related projects with minimal supervision

Team Coach - Operations

Fidelity National Information Services
Gurgaon, Haryana
08.2012 - 07.2014
  • Started as Team Member in 2012, promoted as Team Coach in 2013
  • Handled team of 21 Team members and worked as process SME
  • Monitoring team's performance and help them to achieve process KPIs
  • Handle client escalation
  • Manage Agents PIP and Training plans
  • Train new team members
  • Reporting process KPIs

Education

MBA - Business Analytics

Institute of Management Technology, Ghaziabad
Ghaziabad
02.2020 - 06.2021

BBA - Business Management

GGSIPU
New Delhi, DL
08.2008 - 06.2011

Skills

    Strategic planning

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Software

Excel

SQL

Power BI

Timeline

Manager, Planning and Analytics

Interglobe Aviation Limited
04.2020 - Current

MBA - Business Analytics

Institute of Management Technology, Ghaziabad
02.2020 - 06.2021

Assistant Manager, Manpower Planning and Analytics

Interglobe Aviation Limited
10.2017 - 03.2020

Assistant Manager, WFM

Fidelity National Information Services
01.2017 - 10.2017

Sr. Business Analyst, WFM

Fidelity National Information Services
08.2014 - 12.2016

Team Coach - Operations

Fidelity National Information Services
08.2012 - 07.2014

BBA - Business Management

GGSIPU
08.2008 - 06.2011
Kaushal KumarManager: WFM And Planning