Summary
Overview
Work History
Education
Skills
Software
Timeline
BusinessAnalyst

Kaushal Pratap Singh

Business Analyst
Delhi,Delhi

Summary

Profile Summary :

An aspiring professional with over 2.5 years of combined work experience in product management and customer care demonstrating analytical, team building skills coupled with solution driven mindset and a learning attitude.

Overview

3
3
years of professional experience

Work History

Business Analyst

Odessa
Bengaluru, Karnataka
05.2020 - Current
  • Responsible for analyzing customer requirements and translate them into business requirements by understanding the business context
  • Creating user stories, BDDs, DOR ,Design documents to capture design approaches for any requirement
  • Hands on experience of working in an agile delivery environment using tools like JIRA, confluence, SQL, MS office and automation tools
  • Worked on 2 major features which enabled the client to improved scalability and performance
  • Testing the deployed features including manual and automation strategies
  • Organizing and attending sprint planning meetings, daily standup, retro meetings and virtual coffee hour sessions to monitor and improve efficiency of the team
  • Participating in KT sessions, company wide demos including delivery, platform and business architect teams
  • Identify defects in the system during testing and analysis and then raising jira id for the same

Help For Comfort Customer Care Executive

09.2015 - 04.2016
  • Responsible for cold calling, taking follow-ups, counseling applicants and creating a database for the pool of job seekers.
  • Successfully closed 200+ vacancies through calling and pitching in house trainees.
  • Served as the point of contact for the head office for coordinating and closing vacancies.
  • Fulfilled client’s requirements by finding a suitable candidate by coordinating with all the training departments.

Education

B.Tech - Civil

Mangalayatan University

XIIth | CBSE - undefined

Neo Convent School

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Neo Convent School

PGDM - Marketing & Finance

Great Lakes Institute of Management

Skills

Automation testing

Gap analysis

Collaborative mindset

Documenting (DOR, BDD, Design document, functional test cases)

Software

SQL basic

Microsoft office

Agile

JIRA

Google analytics and SEO

Timeline

Business Analyst

Odessa
05.2020 - Current

Help For Comfort Customer Care Executive

09.2015 - 04.2016

B.Tech - Civil

Mangalayatan University

XIIth | CBSE - undefined

Neo Convent School

undefined

Neo Convent School

PGDM - Marketing & Finance

Great Lakes Institute of Management
Kaushal Pratap SinghBusiness Analyst