SQL basic
Kaushal Pratap Singh
Business Analyst
Delhi,Delhi
Summary
Profile Summary :
An aspiring professional with over 2.5 years of combined work experience in product management and customer care demonstrating analytical, team building skills coupled with solution driven mindset and a learning attitude.
Overview
3
3
years of professional experience
Work History
Business Analyst
Odessa
Bengaluru, Karnataka
05.2020 - Current
- Responsible for analyzing customer requirements and translate them into business requirements by understanding the business context
- Creating user stories, BDDs, DOR ,Design documents to capture design approaches for any requirement
- Hands on experience of working in an agile delivery environment using tools like JIRA, confluence, SQL, MS office and automation tools
- Worked on 2 major features which enabled the client to improved scalability and performance
- Testing the deployed features including manual and automation strategies
- Organizing and attending sprint planning meetings, daily standup, retro meetings and virtual coffee hour sessions to monitor and improve efficiency of the team
- Participating in KT sessions, company wide demos including delivery, platform and business architect teams
- Identify defects in the system during testing and analysis and then raising jira id for the same
Help For Comfort Customer Care Executive
09.2015 - 04.2016
- Responsible for cold calling, taking follow-ups, counseling applicants and creating a database for the pool of job seekers.
- Successfully closed 200+ vacancies through calling and pitching in house trainees.
- Served as the point of contact for the head office for coordinating and closing vacancies.
- Fulfilled client’s requirements by finding a suitable candidate by coordinating with all the training departments.
Education
B.Tech - Civil
Mangalayatan University
XIIth | CBSE - undefined
Neo Convent School
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Neo Convent School
PGDM - Marketing & Finance
Great Lakes Institute of Management
Skills
Automation testing
Software
Microsoft office
Agile
JIRA
Google analytics and SEO
Timeline
Business Analyst
Odessa
05.2020 - Current
Help For Comfort Customer Care Executive
09.2015 - 04.2016
B.Tech - Civil
Mangalayatan University
XIIth | CBSE - undefined
Neo Convent School
undefined
Neo Convent School
PGDM - Marketing & Finance
Great Lakes Institute of Management