Kaushik Anand
Capacity Planning Analyst, Amazon Customer Service India
Bengaluru
Summary
Self-motivated Capacity Planning Analyst with previous 2.5 years' experience in the Business Consulting field. Proficient in conducting primary and secondary research. Adept in collaborative problem solving, project management and creative solutions. Passionate about bringing changes in businesses and effective stakeholder management.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Capacity Planning Analyst
Amazon Customer Service
01.2024 - Current
- Provide timely reporting on current operating units managed, highlighting areas of concern or potential roadblocks for swift resolution.
- Supporting and spearheading continuous process improvement efforts by proactively identifying areas of opportunity for increased efficiency and effectiveness in the planning function.
- Performing rigorous data collection & analysis processes for improved efficiency and more accurate planning outcomes.
- Assisting in the development of long-range plans, incorporating market research and trend analysis for informed decision making and capacity planning.
Senior Consultant
Polestar Solutions and Services Pvt. Ltd.
08.2020 - 05.2023
- Worked as a Consultant from Aug 2020 to Sep 2022
- Liaised with customers, management, and development team to better understand customer needs and recommend appropriate solutions.
- Supported clients with business analysis, documentation, and data modeling.
- Supported Solution Architects with design wireframes and user stories.
- Developed understanding of data warehousing and using other data modeling and visualizing tools like PowerBI and Tableau through these projects.
Projects Implemented
Polestar Solutions and Services Pvt. Ltd.
08.2020 - 05.2023
- Led a team of one Solution Architect and 5 Developers to execute a financial planning & analysis Anaplan project with an earthmoving & construction machinery client for 8 large entities within said company in parallel, while also reducing duration of planning from 3 weeks to 4 days. Managed client expectations and internal quality standards concurrently to ensure prompt and high quality delivery.
Management Intern
Tata Sky Ltd
04.2019 - 06.2019
- Primary task was to analyze Digital Cable & DTH markets along with recording & analyzing consumer behavior in these markets to suggest new techniques to acquire these markets
- Key deliverables were dimensioning total opportunity size in digital cable markets and to provide new sales strategies which can be enacted quickly.
- Established single source of truth in understanding market sentiment to be favoring Tata Sky, while also highlighting points of improvement.
- Suggested 2 new measures that can help improve customer retention and reduce churn.
Education
Master of Business Administration - International Business, Marketing, Strategy Consulting
Indian Institute of Foreign Trade
Kolkata, West Bengal 07.2018 - 2020.03
Bachelor of Technology - Electrical & Electronics Engineering
National Institute of Technology
Trichy, Tamil Nadu 07.2013 - 2017.05
Skills
Data analysis
Project Management
Project Documentation
Business process mapping
Teamwork Mindset
Business Communication
Negotiation
Accomplishments
- Best Delegation Award winning team member in IIFT IDC MUN 2019, represented Singapore in UNGA DISEC
- Cleared all 3 levels of the NTSE Exam and became an NTSE Scholar.
Certification
Anaplan Lvl 1 & Lvl 2 Model Building
Timeline
Capacity Planning Analyst
Amazon Customer Service
01.2024 - Current
Google Project Management: Professional Certificate
05-2023
Senior Consultant
Polestar Solutions and Services Pvt. Ltd.
08.2020 - 05.2023
Projects Implemented
Polestar Solutions and Services Pvt. Ltd.
08.2020 - 05.2023
Anaplan Lvl 1 & Lvl 2 Model Building
08-2020
Management Intern
Tata Sky Ltd
04.2019 - 06.2019
Master of Business Administration - International Business, Marketing, Strategy Consulting
Indian Institute of Foreign Trade
07.2018 - 2020.03
Bachelor of Technology - Electrical & Electronics Engineering
National Institute of Technology
07.2013 - 2017.05
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