Kaushik Bachan
Sydney
Summary
Results-driven insurance professional with 12 years of experience in underwriting, operations, and strategic business development. Expertise in risk assessment and negotiation enables the creation of tailored coverage strategies that enhance client protection and drive commercial growth. Proven ability to build trust-based relationships and align solutions with evolving client needs, contributing to sustained portfolio growth within a progressive organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Manager
Go Digit General Insurance Co Ltd
02.2024 - Current
- Strategic Client Engagement: Lead and manage relationships with corporate clients, understanding their insurance needs and designing tailored solutions to enhance risk management and coverage.
- Solution Development & Implementation: Drive the end-to-end development of corporate insurance products and customized offerings, coordinating with underwriting, operations, and tech teams for seamless deployment.
- Portfolio & Revenue Growth: Identify opportunities for expanding corporate partnerships, optimize client portfolios, and contribute to revenue growth through strategic account management and cross-selling initiatives.
- Team Leadership & Collaboration: Mentor and guide the Corporate Solutions Team, fostering collaboration across internal stakeholders to ensure high-quality service delivery and innovative problem-solving.
- Risk Analysis & Compliance Oversight: Oversee risk assessment, pricing, and compliance processes for corporate accounts, ensuring adherence to regulatory standards while mitigating exposure for both clients and the company.
Chief Area Manager
ICICI Lombard General Insurance Co Ltd
Mumbai
12.2019 - 12.2022
- Led Corporate Solutions Strategy: Spearheaded the development and execution of end-to-end corporate insurance solutions, driving revenue growth and strengthening client relationships across diverse industry sectors.
- Business Development & Key Account Management: Managed a portfolio of high-value corporate clients, achieving consistent premium growth through cross-selling and customized insurance solutions.
- Top line target achieved with growth of ranging 28% - 32% YTD basis.
- Maintained loss ratio at 95% on earned premium and overall combined ratio at 105% for assigned region, ensuring financial stability.
- Product & Risk Advisory Expertise: Provided strategic guidance on risk management, insurance structuring, and claim mitigation, enabling clients to optimize coverage while reducing overall risk exposure.
- Operational Excellence & Process Improvement: Implemented process enhancements and digital initiatives that improved turnaround times, customer experience, and efficiency in corporate policy servicing.
- Analyzed risk profiles and prepared premium quotations in alignment with underwriting guidelines and regulatory norms.
- Developed new markets and expanded presence in tier two and tier three cities in India, enhancing regional market share.
Area Manager
Mahindra Insurance Broker Ltd
01.2019 - 11.2019
- Business Development & Maximizing sales and profitability in the designated territory, underwrite & maintain profitability for general insurance business.
- Drove business growth by identifying new opportunities within existing accounts and contributing to cross-selling initiatives.
- Played a pivotal role in enhancing client retention through proactive engagement, high-value advisory services, and superior service delivery.
- Oversaw policy renewals, endorsements, and claims management for high-value accounts, ensuring timely resolution and client satisfaction.
- Managed and mentored a team of insurance executives and account managers, driving efficiency, accuracy, and high-quality client service.
Manager
Alliance Insurance Broker Pvt Ltd
05.2016 - 01.2019
- Managed and expanded a portfolio of key corporate accounts, delivering tailored general insurance solutions across Property, Liability, Health, and Marine.
- Designed custom insurance programs for large clients, improving retention and driving client satisfaction.
- Secured high-value accounts, boosting regional revenue by 25% through strategic business development.
- Negotiated complex policy terms and premiums with insurers, ensuring optimized coverage and competitive pricing.
- Conducted risk assessments and policy structuring for corporate clients, reducing exposure and enhancing cost efficiency.
Assistant Manager
JLT Independent Insurance Broker Pvt Ltd
04.2015 - 05.2016
- Led corporate insurance strategy for key accounts, overseeing multi-line portfolios including Property, Liability, Marine, Engineering, and Specialty risks.
- Built and maintained strategic relationships with C-level executives of corporate clients and senior underwriters at insurance companies, ensuring tailored risk solutions.
- Directed complex insurance placements, negotiating premium structures, coverage terms, and contract conditions to optimize risk transfer and cost-effectiveness.
- Provided strategic risk advisory to clients, analyzing exposure and designing bespoke insurance programs aligned with business objectives.
- Ensured regulatory compliance and governance across all client portfolios, adhering to IRDAI standards and internal brokerage policies.
Senior Executive
Bajaj Allianz Insurance Co Pvt Ltd
06.2012 - 04.2015
- Managed corporate insurance accounts, overseeing large-ticket policies in property, marine, engineering, and liability lines to ensure comprehensive coverage.
- Coordinated with brokers, underwriters, and relationship managers to create tailored insurance solutions that addressed corporate client needs.
- Supported business acquisition and retention by providing timely servicing, coordinating claims, and maintaining strong client relationships.
- Handled policy issuance, endorsements, renewals, and documentation for corporate clients ensuring accuracy and TAT adherence.
- Collaborated with internal teams (Claims, Underwriting, Operations) to resolve client queries and improve service delivery.
Education
MBA - Marketing
International School of Business & Media
IndiaBachelor of Commerce - Financial Accounting
Institute of Economics & Finance
IndiaSkills
- Account management
- Corporate & SME Insurance
- Risk assessment
- Portfolio profitability
- Broker / Intermediary Management
- Client retention
- Client Needs Analysis
- Negotiation strategy
- Client engagement
Certification
- Cert SCI (Reinsurance)- Singapore College of Insurance
- Cert SCI (Commercial General Insurance)- Singapore College of Insurance
- Associate (AIII)- Insurance Institute of India
- Diploma in Marine Cargo Insurance- National Insurance Academy (India) with International Union of Marine Insurance (IUMI) Accreditation
- Enterprise Risk Management (ERM-L1)- The Institute of Risk Management (IRM)
Accomplishments
- Top line target achieved with growth of ranging 28% - 32% YTD basis.
- Bottom Lines targets achieved and have been able to maintain the loss ratio @ 95% on earned premium and maintained overall combined ratio @ 105% for the region or territory assigned.
- Have developed new markets & emerging locations, especially tier two & tier three cities in India.
Professional Highlights
- Developing quotes and underwriting based upon risk information. Utilizing a consultative sales approach to develop policies to prospective clients by providing rate quotes and coverage information.
- Established and implemented procedures to ensure clients had adequate coverage and agency complied with all insurance company guidelines as well as state laws.
- Business Development & Maximizing sales and profitability in the designated territory, underwrite & maintain profitability for general insurance business.
- Maintain acceptable loss ratio thru loss control activities, tracking and following up on large claims and related activities.
- Evaluating reinsurance needs & offering cross-functional assistance, and meet organizational guidelines.
- Work alongside leadership teams for implementing strategies, driving change, and taking productivity to the next level.
- Chanel Partner Relationship Management, Maintained positive relationships with underwriter & surveyors, loss adjusters. Setting up the process & SOP for claims and policy management servicing team to maintain a high level of customer satisfaction.
Languages
English
First Language
Timeline
Senior Manager
Go Digit General Insurance Co Ltd
02.2024 - Current
Chief Area Manager
ICICI Lombard General Insurance Co Ltd
12.2019 - 12.2022
Area Manager
Mahindra Insurance Broker Ltd
01.2019 - 11.2019
Manager
Alliance Insurance Broker Pvt Ltd
05.2016 - 01.2019
Assistant Manager
JLT Independent Insurance Broker Pvt Ltd
04.2015 - 05.2016
Senior Executive
Bajaj Allianz Insurance Co Pvt Ltd
06.2012 - 04.2015
MBA - Marketing
International School of Business & Media
Bachelor of Commerce - Financial Accounting
Institute of Economics & Finance