Summary
Overview
Work History
Education
Skills
Websites
Certification
Hobbies and Interests
Timeline
Generic
KAUSHIK BASU

KAUSHIK BASU

Kolkata

Summary

A Senior Associate - Technical and Infrastructure Support, with a BCA degree (2014) and 7+ years of experience in remote and field technical support, as well as rural development. Proficient in Ms-Office, Advanced Excel, and both web-based and desktop applications. Skilled in IT technical support, training and development, teamwork, and troubleshooting technical issues both remotely and on-site, having resolved over 2500+ technical issues throughout my career. Passionate about learning new technologies to resolve IT-related issues, analyzing errors, identifying loopholes, and providing effective solutions. Seeking a company that offers opportunities for continuous learning and professional growth. Fluent in English, Bengali, and Hindi. A self-motivated, proactive, hardworking, and enthusiastic individual.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Associate

Redsol Pte Ltd
05.2022 - Current
  • Daily System Assessment: Troubleshoot employee system issues, ensure software and antivirus updates, verify company-provided laptop usage, check broadband internet and VPN configurations, enforce Zoho-Vault and licensed antivirus use, and prohibit cracked software.
  • On-Boarding New Employees: Set up systems with security policies, install necessary apps, provide training on app usage, and introduce company values.
  • Routine Check-Up: Monitor Redsol Updates Group for technical availability, conduct pre-meeting system performance checks, and address any technical issues.
  • Infrastructure Maintenance: Verify the use of quality video/audio equipment, ensure systems have a minimum of 8 GB RAM, and support employees with external power banks and system upgrades.
  • Research and Development: Stay informed about work-related software, explore security enhancements for company data, and advance knowledge in Windows troubleshooting and work applications.
  • Capacity Building for Team: Facilitate quarterly virtual refreshment training, ensure access to necessary tools and software like ChatGPT and other ai tools.
  • Employee Engagement: Develop employee engagement strategies, coordinate with HR for activities, and organize two 45-minute weekly gaming/Interactive sessions for team bonding.
  • Exit Process of Employees (Technical): Manage the technical aspects of employee offboarding.
  • Maintaining Registers: Keep logs for power outages, repairs, employee onboarding/training, exits, VPN configurations, resolved issues, system audits, and system details.
  • Learning, Training, and Development: Learn about new workplace technologies, train employees on these technologies, and assist in their effective use.
  • Hubstaff Work Hours Monitoring: Monitor Hubstaff for employee work hours and regularly assess work deficit percentages.
  • Weekly and Priority Meetings Coordination: Schedule and organize weekly meetings with the boss and relevant team members, including priority meetings as needed.

Information Technology Mentor

ISGPP-II
11.2019 - 05.2022
  • The Institutional Strengthening of Gram Panchayats Program (ISGPP) is a World Bank funded initiative under the Panchayats & Rural Development Department, Government of West Bengal
  • The goal of the program is to develop institutionally strengthened Gram Panchayats (GPs) for improved local service delivery through the following four components:

1. Grants to Gram Panchayats

2. Capacity building for Gram Panchayats elected representatives and employees

3. State oversight and monitoring of Panchayati Raj Institutions

4. Program Management and Implementation through Project communication, Citizens Communication and program support.

Dealer Sales Executive

LEXUS MOTORS LTD
09.2018 - 03.2019
  • Selling of TATA MOTORS commercial vehicle SCV Passenger
  • LOB: Magic Cars
  • Lexus Motors is the dealer of TATA Motors commercial, Passenger and also Premium car vehicle units.

Junior Consultant

ECIL (Contractual)
04.2015 - 03.2017
  • Process: National Population Register Project
  • The objective of the NPR is to create a comprehensive identity database of every usual resident in the country
  • The database would contain demographic as well as biometric particulars.

Education

Bachelor of Computer Applications(H) -

Dinabandhu Andrews Institute of Technology and Management
06.2014

Higher Secondary -

Techno Model School

Secondary -

B.D Memorial International School

Skills

  • Troubleshooting
  • System Administration
  • Software and Antivirus Management
  • VPN Configuration
  • Security Policy Implementation
  • Employee Onboarding
  • Training and Development
  • Technical Support (Remote and On-site)
  • Infrastructure Maintenance
  • Research and Development
  • Windows Troubleshooting
  • Application Management
  • Capacity Building
  • Employee Engagement
  • Event Coordination
  • Offboarding Management
  • Record Keeping
  • System Audits
  • Workplace Technology Training
  • Work Hours Monitoring
  • Meeting Coordination
  • Communication Skills
  • Team Bonding Activities
  • Knowledge of AI Tools
  • Security Enhancements
  • Performance Monitoring
  • Technical Availability Monitoring
  • System Performance Checks
  • Employee Support
  • Technical Documentation
  • Time bound
  • Ms Word/Excel/Power Point/Outlook, Advanced Excel
  • Windows XP/Windows 7/Windows 10/Windows 11
  • Domain adding

Certification

  • Excel Essentials- The Complete Excel Series - Level 1, 2 & 3 - Udemy
  • Java Tutorial Course - SOLOLEARN
  • JavaScript tutorial Course - SOLOLEARN
  • SQL Fundamentals Course - SOLOLEARN
  • HTML Fundamentals Course - SOLOLEARN
  • CSS Fundamentals Course -SOLOLEARN
  • The Fundamentals of Digital Marketing - Google Digital Garage
  • Career Edge - Knockdown the Lockdown
  • Basics of Financial Market - Elearn Markets
  • Adobe Photoshop CS-6 Essential Tools Revised

Hobbies and Interests

  • Drawing
  • Reading Books
  • Listening Music
  • Traveling
  • Food Vlog
  • Online Education
  • Learning New Skills
  • Tech Savvy
  • Net Savvy
  • Implementing my skills to make something creative

Timeline

Senior Associate

Redsol Pte Ltd
05.2022 - Current

Information Technology Mentor

ISGPP-II
11.2019 - 05.2022

Dealer Sales Executive

LEXUS MOTORS LTD
09.2018 - 03.2019

Junior Consultant

ECIL (Contractual)
04.2015 - 03.2017

Bachelor of Computer Applications(H) -

Dinabandhu Andrews Institute of Technology and Management

Higher Secondary -

Techno Model School

Secondary -

B.D Memorial International School
KAUSHIK BASU