KAUSHIK PEGALLAPATI
Team Lead | Assistant Manager
kauhik.pgpwe24@iimshillong.ac.in
Summary
MBA candidate at IIM Shillong with over 10 years of IT industry experience. Possesses a unique blend of technical expertise and strategic business acumen. Demonstrated leadership in driving innovation, optimizing operations, and successfully managing cross-functional teams across Banking, Telecom, and Automobile sectors for CRM Technologies.
Overview
10
10
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Fleet Lead | Assistant Project Manager
Fiat Chrysler Automobiles
12.2021 - Current
- Serving as a Fleet Lead at Stellantis,driving end-to-end Salesforce solutions across Sales Cloud and CPQ
- Led a team of developers and business analysts in the design, development, and deployment of Salesforce solutions, ensuring adherence to best practices and project deadlines
- Collaborated with developers to design and review Apex Classes, Triggers, and Test Classes to extend CPQ and Sales Cloud functionality; ensured that all custom logic aligned with business rules and passed code coverage and compliance checks.
- Collaborated with development teams to build and enhance Aura Components to provide dynamic, user-friendly UI experiences for CPQ and Sales Cloud users.
- Led configuration and optimization of CPQ constructs including product bundles, attributes, pricing rules, discount schedules, approval rules, and customer-facing document templates.
- Designed and maintained custom objects, custom tabs, custom fields, validation rules, workflows, flows, and dashboards, QCP Scripts to support key business processes.
- Collaborated with key stakeholders to gather and analyze business requirements, translating them into actionable technical specifications and project plans
- Manage the overall CRM enhancement strategy evaluating and implementing functionality to meet and exceed end-user requirements
- Maintained Salesforce security and compliance standards, ensuring data integrity and adherence to regulatory requirements.
- Conducted handful number of training sessions for Sales rep's, resulting in a significant increase in user proficiency and adoption
- Proven leadership and project management abilities, with experience leading teams and driving strategic initiatives
Salesforce & Siebel EIM Consultant
Wipro
04.2018 - 12.2021
- Worked on Salesforce Service Cloud Enhancements for Fleet service cloud application which includes the usage of Customization and Configuration for implementing business logic as per requirements
- Worked with a Leading Indian Bank on project management activities for OCRM team which used to handle Siebel CRM application 'B2B'
- Implementing complex business logic using Declarative and Programmatic methods
- Creation of lightning pages using aura components and implementing business logic in the lighting pages
- Implementing complex business logic using Apex Programming
- Implementing batch apex classes for huge data manipulation
- Creation of validation rules, Workflows, Flows and Process Builder
- Creation of approval process via advance approvals.
- Works within established procedures to develop, test, implement, and maintain Knowledge on Salesforce Lightning
- Perform root cause analysis for production issues and prepare high level technical design documents
- Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization's need
- Worked on ETL tools to export the data and to solve the complex specific reputation issues
- Worked extensively on Visualforce pages, Visualforce Custom Controllers components for creating various user interfaces for different Users and Customers
- Oracle Siebel CRM Configuration; Business Components, Views, Applets, Roles & Responsibilities, Workflow, script for a leading bank
- Worked on EIM/ data conversion activities
- Expertise with Siebel Administration, production support, system maintenance and upgrades
Incident Manager
Accenture
01.2015 - 03.2018
- Incident Management for 10 Sales & Order Entry Applications
- Hands-on experience in dealing with Order entry application prod support issues
- In-depth knowledge on quote to cash flow in an organization
- Been part of analyzing IT related Siebel, Salesforce, Clarify, Pipeline, issues – CRM & Order Entry System for Client) and fixing them
- Responsible for 24–7 monitoring and troubleshooting issues pertaining to Production environments and analyze the root cause
- Identify similar incidents and reporting them to development team for a permanent fix.
- Responsible for Handling P1, P2, P3 and P4 Incidents and Tasks within the given SLA
- Communicate, escalate and resolve problem ticket issues as appropriate
- Involved in application maintenance, development and support. Participated in user maintenance, break fixes, enhancements as well as gathering the business requirements, document, design, configuration and development, test scenarios and test scripts
- Been part of every production release which stands twice for every week when I used to validate the end-to-end flow of Siebel and Salesforce order entry systems
- Handled priority 1 and priority 2 incidents which involves interaction with every other team such as development, database and environment teams to bring the application to normal stage
- Earned special recognitions and performance points for outstanding support to client
Education
BTECH - Electronics and Communication
JNTUH
01.2010 - 01.2014
MBA -
IIM Shilong
Shillong, India 04.2001 -
Skills
- Agile Project Management
- Stakeholder Engagement
- Salesforce Configuration & Customization
- Data Manipulation
- Salesforce Lightning
- Sales Cloud, Service Cloud & CPQ
- Sales Performance Analysis, Forecasting Dashboards
Certification
Salesforce app builder
Timeline
Fleet Lead | Assistant Project Manager
Fiat Chrysler Automobiles
12.2021 - Current
Salesforce & Siebel EIM Consultant
Wipro
04.2018 - 12.2021
Incident Manager
Accenture
01.2015 - 03.2018
BTECH - Electronics and Communication
JNTUH
01.2010 - 01.2014
MBA -
IIM Shilong
04.2001 -
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