Volunteering for any social cause
Kaushik Sengupta
Call Auditor/Medical Language Specialist
41/B Haripada Dutta Lane Udayan Apartment Flat 5 Kolkata
Summary
With over 10 years of leadership experience across healthcare industry, proven track record in implementing strategic initiatives that enhance business performance. Recognized for exceptional communication skills and a collaborative approach that inspires and motivates teams to achieve ambitious goals. Committed to leveraging extensive industry knowledge to drive transformative change and deliver sustainable results.
Overview
28
28
years of professional experience
1996
1996
years of post-secondary education
3
3
Languages
Work History
Senior Executive
Pacific BPO, An Access Healthcare
06.2020 - Current
- Streamlined customer service protocols, significantly improving response times and customer satisfaction ratings.
Direct Uploader Medical Transcriptionist/Quality Analyst (Final Level)
Augustus International Enterprises Management
09.2018 - 12.2019
- Generated reports detailing findings and recommendations.
Editor
Contech BPO Services Private Ltd.
12.2014 - 05.2018
- Given added responsibility of remotely managing a small team from Kolkata
Editor (Final Level)
05.2006 - 12.2014
- Catering US-based hospitals and clinics
Quality Analyst
Pacific Ventures (P) Ltd.
12.2005 - 04.2006
Team Leader
Transland Technologies (P) Ltd.
07.2000 - 08.2005
- Given the responsibility of a training program at Spectra Dot Com, a franchisee in Dhaka, Bangladesh for 6 months
Medical Transcriptionist
Selectronic Equipment and Services Ltd.
12.1997 - 10.1998
- I was awarded Certificate of Acknowledgement as a Medical Transcriptionist by Heartland Information Services, Ohio
- Promoted as a Quality Analyzer in May 1999
Trainee Medical Transcriptionist
Scribonix (P) Ltd.
09.1996 - 12.1997
Education
B.Sc. - Bio-Science
Calcutta University
6-month course - Medical Transcription
Scribonix (P) Ltd.
01.1996 - 06.1996
Skills
Performance improvement
Additional Information
Associated with different types of social activities including food donation to the underprivileged and running family-owned NGO (Titir Foundation)
Interests
Travelling and making connections
Reading books and articles
Timeline
Senior Executive
Pacific BPO, An Access Healthcare
06.2020 - Current
Direct Uploader Medical Transcriptionist/Quality Analyst (Final Level)
Augustus International Enterprises Management
09.2018 - 12.2019
Editor
Contech BPO Services Private Ltd.
12.2014 - 05.2018
Editor (Final Level)
05.2006 - 12.2014
Quality Analyst
Pacific Ventures (P) Ltd.
12.2005 - 04.2006
Team Leader
Transland Technologies (P) Ltd.
07.2000 - 08.2005
Medical Transcriptionist
Selectronic Equipment and Services Ltd.
12.1997 - 10.1998
Trainee Medical Transcriptionist
Scribonix (P) Ltd.
09.1996 - 12.1997
6-month course - Medical Transcription
Scribonix (P) Ltd.
01.1996 - 06.1996
B.Sc. - Bio-Science
Calcutta University
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