KAUSHLENDRA
Hardoi
Summary
To obtain a challenging position and be an asset to an organization, so that my experience and skill in the sales and service industry can be utilized to the optimum.
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Results-driven Department Manager known for high productivity and efficient task completion. Skilled in team leadership, inventory management, and customer service excellence. Excel at communication, problem-solving, and adaptability, ensuring smooth department operations and positive work environment.
Overview
15
15
years of professional experience
Work History
DEPT MANAGER (Sr. Excutive)
Lifestyle international Pvt Ltd
Bareilly
03.2011 - Current
- Store operations.
- Driving sales & Customer service.
- People Management.
- Process Management & SOP Management.
- Inventory Management.
- Reduction of Shrinkage & Damaged control.
- Impart Training to store staff and equip them with the skill to understand and fulfill consumer and conduct time to time OJT for the respective Team.
- Maintain store reports and DATA analysis and Leadership skill with the ability to drive and motivate performance through effective feedback.
- Managed daily operations to ensure effective team performance and customer satisfaction.
- Developed training programs for staff to enhance skills and boost engagement.
- Coordinated inventory management processes to optimize stock levels and reduce waste.
- Implemented new policies to improve workflow efficiency across departments.
- Oversaw budget management, ensuring financial resources aligned with operational goals.
- Led regular team meetings to address challenges and promote a positive work environment.
- Evaluated staff performance, providing feedback and support for professional development.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled shift overstock, restocking, and inventory control.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Followed safety protocols and company processes and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Monitored daily sales figures to track trends in customer buying behavior.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
- Conducted regular performance reviews to monitor progress of individual employees.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Balanced workloads to meet targets without overtaxing employees.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Coordinated with suppliers and vendors to negotiate contracts and secure favorable terms.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Analyzed competitors and market trends to identify opportunities for growth and differentiation.
- Developed and implemented strategic departmental plans to achieve company targets.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Resolved customer complaints and issues promptly and professionally.
- Analyzed sales data and market trends to adapt strategies and maximize profitability.
- Managed daily operations, ensuring efficient workflow and productivity.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and team members.
- Delegated work to staff, setting priorities and goals.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Developed and implemented operational policies for improved efficiency across departments.
- Collaborated with cross-functional teams to align business objectives and optimize solutions.
- Facilitated training sessions to enhance staff skills and knowledge in best practices.
SUPERVISOR (Excutive)
Lifestyle international Pvt Ltd
Bareilly
01.2019 - 01.2023
- Supervised daily operations to ensure efficient workflow and compliance with company standards.
- Trained and mentored staff on best practices and safety protocols in the workplace.
- Coordinated schedules and assignments to optimize resource allocation and team performance.
- Implemented process improvements to enhance productivity and reduce operational delays.
- Conducted regular inspections to maintain quality control and adherence to regulations.
- Facilitated effective communication between departments to streamline operations and resolve issues.
- Led team meetings to discuss objectives, updates, and address challenges promptly.
- Monitored inventory levels to ensure adequate supply for ongoing projects and services.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Tracked progress on projects and provided timely feedback to staff members.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Created new strategies for improving customer service standards within the organization.
- Trained new employees on company policies and procedures.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Implemented new operational procedures, increasing efficiency.
- Developed strategies to improve team performance and productivity.
Sr. CSR (Sr. Customer service representative)
Lifestyle international Pvt Ltd
01.2016 - 01.2019
- Assisted customers with inquiries and product information to enhance satisfaction.
- Resolved customer complaints efficiently, ensuring a positive experience.
- Maintained accurate records of customer interactions in the CRM system.
- Consulted with customers regarding needs and addressed concerns.
- Conducted customer service training for new hires.
- Resolved escalated customer complaints in a timely manner.
- Created reports on customer satisfaction levels and key performance indicators.
- Collaborated with other departments such as Sales, Marketing, and Technical Support.
- Monitored customer feedback surveys to identify areas of improvement.
- Improved customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance.
- Provided product information and answered questions regarding features, pricing plans.
- Followed up with customers after purchases to ensure satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Mentored junior team members and managed employee relationships.
- Supported sales team members to drive growth and development.
- Identified trends in customer issues and provided recommendations for resolution.
CSR (Customer service representative)
Lifestyle international Pvt Ltd
01.2011 - 01.2016
- Assisted customers with inquiries and resolved issues promptly.
- Collaborated with team members to improve service delivery.
Education
B.A. -
Lucknow University
LucknowXII -
U.P Board
X
UP board Skills
- Flexible open & adaptable approach
- Self-motivated
- Customer & service oriented
- Organizational skills
- Managerial skills
- Analytical skills
- Interpersonal skills
- Disciplined
- Well organized
Hobbies and Interests
- Listening to music
- Learning new things
Languages
- Hindi
- English
- Hindi
Personal Information
Father's Name: Mr. Ram Ratan
Languages
Hindi
Intermediate
B1
English
Beginner
A1
Timeline
SUPERVISOR (Excutive)
Lifestyle international Pvt Ltd
01.2019 - 01.2023
Sr. CSR (Sr. Customer service representative)
Lifestyle international Pvt Ltd
01.2016 - 01.2019
DEPT MANAGER (Sr. Excutive)
Lifestyle international Pvt Ltd
03.2011 - Current
CSR (Customer service representative)
Lifestyle international Pvt Ltd
01.2011 - 01.2016
B.A. -
Lucknow University
XII -
U.P Board
X