Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kaustabh Mukherjee

Kolkata,West Bengal

Summary

Experienced Data Miner with over 9 years of experience in IT Industry. Excellent reputation for resolving problems and improving customer satisfaction. Well-versed knowledge of up-to-date business practices, IT standards and government regulations. Self-motivated approach to monitoring and resolving troublesome IT issues. Skilled at managing multiple, concurrent projects with competing priorities. Committed to achieving results within deadlines. Skilled at managing a team of people at different locations.

Overview

1
1
Certification
5
5
years of post-secondary education
9
9
years of professional experience

Work History

Data Miner

ADP Pvt. Ltd.
Pune, Maharastra
09.2014 - Current
  • Managed a team of 12 people.
  • Interacted with clients and onshore partners.
  • Managed large data projects, including normalization of data and accuracy verification.
  • Sorted and processed incoming reports before putting data into processing software.
  • Mined data from different sources to efficiently fulfill client requests.
  • Compiled information and input into SQL database.
  • Answered data questions for company leaders as subject matter expert to enhance decision making.
  • Verified accuracy of data before transcribing.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Trained end-users on use of ADP Payroll system, functionality and application to business problems.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.

Software Engineer

TechMahindra
Pune, Maharashtra
05.2012 - 09.2014
  • Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
  • Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
  • Gathered and defined customer requirements to develop clear specifications for project plans.
  • Reviewed requirements, specifications and technical design documents to provide timely and meaningful feedback.
  • Improved system performance by making proactive adjustments and resolving bugs.
  • Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.

Education

B.Tech - Electronics And Communication Engineering

Dr. B.C. Roy Engineering College
West Bengal
05.2007 - 05.2011

Post Graduate Program in Business Analytics - Business Analytics

Great Lakes Institute of Management
Hyderabad
11.2018 - 12.2019

Skills

    Skilled in SQL and Oracle databases

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Certification

ITIL 4 Foundation

Timeline

ITIL 4 Foundation

03-2020

Post Graduate Program in Business Analytics - Business Analytics

Great Lakes Institute of Management
11.2018 - 12.2019

Data Miner

ADP Pvt. Ltd.
09.2014 - Current

Software Engineer

TechMahindra
05.2012 - 09.2014

B.Tech - Electronics And Communication Engineering

Dr. B.C. Roy Engineering College
05.2007 - 05.2011

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Kaustabh Mukherjee