Monika Singh

• Worked on creating a predictive model using R for HR department for our North America accounts.
• Worked on creating a forecasting tool using R Shiny for our Virgin Media client and helped them in generating forecast in less than 10 mins which earlier used to take a week for them.
• Created a detailed report for our client Trip Advisor using Text Analytics. Performed topic modeling & sentiment analysis along with multiple visualizations to help them focus on problem area.
• Created database structure using SQL server and used it as as source to create power BI dashboards for multiple speech clients
• Used Verint speech tool for creating call categories and accurately pulling relevant data for our client Sprint.
• Worked on Speech Analytics for LGE client and used Verint tool for the data extraction and analysis. Helped in reducing the AHT (Average Handling Time) of the calls by 1 min over a period of 3 months. This helped our clients to better utilize their resources and save money.

• Worked with OI Glass, providing Analytics Dashboards and Advanced Analytical Solutions around Manufacturing using R Programming. Created hourly analysis report using R to display the most recent results.
• Worked on Emergency Department data for Australian hospitals to do the time series analysis using R in order to forecast the count of future ED patients, so that hospitals can efficiently use their resources & be prepared in advance.

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• Analyzed insurance data using R and excel. Created a predictive model to detect who would renew/leave the policy
• Create a dashboard using Tableau to give understanding whether our strategies are working or not

• Worked as a Research Assistant in Animal Science department and modified an existing web application developed in PHP & HTML to add new features and make it more user friendly by providing visual tools
• Taught and administered labs for two courses of Chemistry and Physics for freshmen and sophomores

• Gathered data from internal database & online sources, cleansed it and created a cost structures for our ecommerce clients using Microsoft Excel to identify fiscally viable products, future investments and profits
• Developed reports, recommendations, and visual representation for our clients to make strategic decisions

• Interpreted client and business needs and translated them into accurate requirements specifications, and designed solutions
• Created a web application for the data entry purpose on server side using HTML PHP, Java Script and enabled US and Indian clients to enter data in bulk using upload CSV file option or manually