Kaustav Dey

Knowledgeable and dedicated customer service professional with 4+ experience in both voice and non-voice processes. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

• Call and Email Service - Professionally processed 80+ calls per day and responding the customers over email, working on over 200+ emails providing information and service to ensure customer satisfaction.
• Received the BEST PERFORMER award and the TRENDSETTER award in 2022 for my continuous best performance over the last 6 months.