Summary
Overview
Work History
Education
Skills
Certification
Timeline
Languages
Personal Information

Rituparna Chakraborty

nashik

Summary

To obtain a position in an organization that will enable me to utilize my knowledge, skills, and experience by getting involved in the challenging work environment and utilize them for personal and organizational growth. Diligent [Job Title] with experience managing phone, online and consultative communications with customers. Proactively identified [Type] opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly.

Overview

3
3
years of professional experience
1
1
Certificate
4
4
Languages

Work History

Customer support executive

Crelio Health
3 2023 - Current
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
  • Cultivated strong relationships with clients and team members, promoting culture of open communication and trust.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment until the client's requirement was fulfilled.
  • Coordinated with internal team members to identify and quickly address problems.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Promptly responded to inquiries and requests from prospective customers.
  • Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
  • Conducted tailored client training sessions to support the adoption of new features and processes, ensuring alignment with project objectives and client requirements.
  • Maintained ongoing communication with clients post-training to address follow-up questions, ensuring a smooth transition and user satisfaction.
  • Implemented feedback loops to capture and analyze user concerns and complaints, leading initiatives to improve response time and issue resolution, driving customer satisfaction.
  • Monitored and reported on customer satisfaction metrics, utilizing data to continuously refine service delivery and project outcomes.

Marketplace ambassador

SkillGigs
05.2022 - 01.2023
  • Led branding initiatives on LinkedIn to promote the company to US-based IT candidates, implementing targeted campaigns to increase brand awareness and attract top talent.
  • Managed end-to-end candidate engagement, providing clear communication on available C2C, part-time, and full-time opportunities via the company’s platform.
  • Resolved candidate concerns and questions by providing timely support, ensuring clarity and a positive experience throughout the recruitment process.
  • Acted as a liaison between candidates and internal teams to streamline the communication process, ensuring prompt resolution of issues and effective candidate management.
  • Supported public relations managers with writing, researching and preparation of materials

Non-voice advisor (chat process)

Reliance Jio
01.2021 - 02.2022
  • Handled dual chats
  • Probe and troubleshoot to provide satisfactory solutions
  • Maintain accurate customer records
  • Identify and escalate the issues to the respective team or team leaders
  • To assist the customers on calls(outbound) if needed

Education

PGDM - operations management course

MIT School of Distance Education, Pune, India
07-2024

9.85 CGPA

  • Completed Coursework: [Course Title], [Year]
  • Professional Development Studies: [Area of Study], [Year]

BSc - Chemistry

HPT Arts and RYK Science College
GPA: 59.9%

Higher Secondary School (H.S.C) - Science stream

MS Gosavi college
GPA: 62%

Secondary School Certificate - undefined

Nashik Cambridge CBSE school
GPA: 74%

Skills

Record Keeping

Certification

Google Project Management

Timeline

Marketplace ambassador - SkillGigs
05.2022 - 01.2023
Non-voice advisor (chat process) - Reliance Jio
01.2021 - 02.2022
HPT Arts and RYK Science College - BSc, Chemistry
MS Gosavi college - Higher Secondary School (H.S.C), Science stream
Nashik Cambridge CBSE school - Secondary School Certificate,
Customer support executive - Crelio Health
3 2023 - Current
MIT School of Distance Education - PGDM, operations management course

Languages

English
Hindi
Bengali
Marathi

Personal Information

Date of Birth: 04/09/98

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Rituparna Chakraborty