SAHILKUMAR SHARMA
Ahmedabad
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
2
2
years of professional experience
Work History
Customer Support Executive
JUSTDIAL
Ahmedabad
12.2022 - Current
- Answered customer inquiries via phone, email, and chat.
- Resolved customer issues in a timely manner.
- Provided support during peak periods of activity.
- Participated in regular meetings with other departments.
- Responded to customer concerns and implemented changes to accounts to resolve issues.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Provided comprehensive support to customers via phone, email, and live chat, resolving queries efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
Education
BBA -
DIVABA INSTITUTION OF BUSINESS
AHMEDABAD01-2024
High School Diploma -
LITTLE BIRD ENGLISH SCHOOL
ISANPUR01-2020
Skills
- Customer Inquiry Management (CIM)
- Team building and training
- Complaint Handling
- Complaint resolution
- Customer Service
- Customer needs assessments
- Record-keeping
- Feedback collection
- Inquiry response
- Inbound call answering
- Customer Relationship Management (CRM)
- Issue and Complaint Resolution
Timeline
Customer Support Executive
JUSTDIAL
12.2022 - Current
BBA -
DIVABA INSTITUTION OF BUSINESS
High School Diploma -
LITTLE BIRD ENGLISH SCHOOL