Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaustov Basu

hotelier
KOLKATA

Summary

Approachable Guest Service Associate with 6 months of comprehensive experience working in full-service hotels. Focused on delivering high-quality guest experiences and building guest relations. Communicative professional possessing warm personality and strong work ethic paired with expertise in customer relationship management and complaint handling and resolution.

Overview

3
3
years of post-secondary education

Work History

Guest Service Associate

HMS Host
Bangalore
06.2022 - Current
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.

Industrial Training

The Stadel
KOLKATA
03.2021 - 04.2021

Education

Bachelor of Science - Hotel Management

IHM Kolkata
Kolkata
07.2019 - 04.2022

Skills

Training and Development

Teamwork and Collaboration

Timeline

Guest Service Associate

HMS Host
06.2022 - Current

Industrial Training

The Stadel
03.2021 - 04.2021

Bachelor of Science - Hotel Management

IHM Kolkata
07.2019 - 04.2022
Kaustov Basuhotelier