Kavana M

• Designed and maintained observability stack using Prometheus and Grafana, enabling real-time monitoring and alerting for critical services.
• Developed and optimized dashboards for system health, performance metrics, and SLA compliance.
• Managed CPDB, an in-house observability tool running on k3s and PostgreSQL, ensuring high availability and scalability.
• Automated deployment and configuration of monitoring components across multiple environments.
• Collaborated with cross-functional teams to define SLOs and improve incident response times.
• Designed and implemented an Agent AI-powered chatbot within CPDB to translate natural language queries into actionable metrics and dashboards.
• Migrated ScienceLogic monitoring to Prometheus/Grafana stack.

Client: Cisco Systems, Inc.

Responsibilities:

• Installation, maintenance and configuration of ScienceLogic tool and DB.

• Installing ScienceLogic Agents across the environment and onboard the components supposed to be monitored.

• Writing dynamic apps, RBAs.

• Creating and configuring event policies, automation policy and action policy.

• Investigating why alert/ticket wasn’t generated.

• Investigating swap issues, sigterm issues.

• Working on issues with services like mysqld, snmptrapd, trapserver.

• Whitelisting and blacklisting syslogs mnemonics and traps.

• Integrating EM7 with third party ticketing tool like casesentry and eBonding.

• Investigating any issues with the integration of the same.

• Working with DRBD sync issue and split brain issue.

• Working with High frequency and medium frequency issues.

• Maintaining message collectors and data collectors.

• Importing and compiling MIBs.

• Installing powerpacks.

• Work closely with different teams including vendor end consultants in the Setup, configuration and management.

• Adding Windows, Linux, Network devices and URLs under monitoring and managing them using SNMP, WMI and WINRM in a distributed architecture.

• Writing notification and triggers.

• Adding users and assigning roles and responsibilities by setting the permissions.

• Installing ZenPacks. Adding MIBs.

• Writing transforms to include/exclude alerts and set the severity for the traps from network devices. Setting up parameters, thresholds, action profiles.

• Adding Collectors and Hubs.

• Integration of Zenoss with service now ticketing tool.

• Troubleshooting issues with monitoring.

• Managing splunk indexers and search heads.

Client: NetApp

IBM Tivoli Monitoring:

• Installing OS and universal agents in newly added Windows, UNIX, Linux servers.

• Configuring the agentless monitoring for Windows, Linux, and UNIX.

• Configuring different monitoring parameters and new requirement in log file and server monitoring.

• Troubleshooting the issues related with agent communication and history data collection.

• Creating Users and customized the workspace based on the client requirement.

IBM Tivoli Netcool Omnibus:

• Customizing the console based on client requirements like FILTERS, VIEWS, etc.

• Monitoring all the alerts from server and network monitoring tools and troubleshooting issues related with automatic mail notification mechanism.

• Working on triggers.

• Creating users and roles as per the requirement in TIP Portal.

IBM Tivoli Network Manager:

• Creating the customized Network topology views.

• Discovering new device links and monitoring the network devices of multiple vendors.

• Configuring alert for the traps generated from devices.

• Troubleshooting issues related network devices monitoring. HP Server automation:

• Creating Device groups and user groups and Assign roles based on the users requirements.

• Installing Opsware agent and Opsware clients.

• Troubleshooting the issue on agent installation and accessing the servers through HPSA client console.

HP Network Automation:

• Creating Device groups and user groups and Assign roles based on the users.

• Adding new devices and map to the groups to access by the network administrators.

• Troubleshooting the issue on accessing the Network Devices through HPNA client console.