Kavana Raj KR
Bangalore
Summary
Currently working at Gallagher with 16 months of experience in insurance operations, starting as a Process Associate and promoted to Process Analyst based on performance. Experienced in insurance process handling, workflow analysis, quality checks, documentation, audit support, SLA adherence, compliance, and process improvement. Demonstrated ability to manage complex transactions, resolve escalations, collaborate with cross-functional teams, and support operational efficiency and accuracy while following established SOPs and regulatory guidelines. Practiced as an Intern in Skyline Logistics from July 1st 2023 to July 31st 2023 under the department of Operational Management -learnt to analyze, coordinate, and supervise technical aspects of financial transactions and Accounting, managed a number of tasks including management of operations, accounting advice, filling of sales, management and preparing reports.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Process Analyst
Gallagher
Bangalore
09.2024 - Current
- Currently working at Gallagher with 16 months of experience in insurance operations, starting as a Process Associate and promoted to Process Analyst based on performance.
- Experienced in insurance process handling, workflow analysis, quality checks, documentation, audit support, SLA adherence, compliance, and process improvement.
- Demonstrated ability to manage complex transactions, resolve escalations, collaborate with cross-functional teams, and support operational efficiency and accuracy while following established SOPs and regulatory guidelines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Intern
Skyline Logistics
07.2023 - 07.2023
- Practiced as an Intern in Skyline Logistics from July 1st 2023 to July 31st 2023 under the department of Operational Management -learnt to analyze, coordinate, and supervise technical aspects of financial transactions and Accounting.
- Managed a number of tasks including management of operations, accounting advice, filling of sales, management and preparing reports.
Education
B-Com -
Kristu Jayanti College
Bangalore 06.2021 - 05.2024
Pre - University -
CMR National PU College
Bangalore 06.2019 - 05.2021
10th - ICSE
Maruthi Vidyalaya
06.2009 - 01/2019
Skills
- Insurance Operations & Policy Processing
- Workflow Analysis & Process Improvement
- Quality Assurance & Quality Checks
- Audit Support & Documentation
- SLA Monitoring & Compliance Adherence
- Regulatory & SOP Compliance
- Risk Identification & Escalation Handling
- Transaction Management & Accuracy Control
- Analytical & Critical Thinking
- Time Management & Prioritisation
- Professional Communication (Written &
Languages
- English
- Kannada
- Telugu
- Hindi
Certification
- Cost Accounting
- Entrepreneurship
- Digital Marketing
- Stock Marketing
- GST Filing
Projects
Currently working at Gallagher with 16 months of experience in insurance operations, starting as a Process Associate and promoted to Process Analyst based on performance. Experienced in insurance process handling, workflow analysis, quality checks, documentation, audit support, SLA adherence, compliance, and process improvement. Demonstrated ability to manage complex transactions, resolve escalations, collaborate with cross-functional teams, and support operational efficiency and accuracy while following established SOPs and regulatory guidelines. Practiced as an Intern in Skyline Logistics from 07/01/23 to 07/31/23 under the department of Operational Management - learnt to analyze, coordinate, and supervise technical aspects of financial transactions and Accounting, managed a number of tasks including management of operations, accounting advice, filling of sales, management and preparing reports.
Timeline
Process Analyst
Gallagher
09.2024 - Current
Intern
Skyline Logistics
07.2023 - 07.2023
B-Com -
Kristu Jayanti College
06.2021 - 05.2024
Pre - University -
CMR National PU College
06.2019 - 05.2021
10th - ICSE
Maruthi Vidyalaya
06.2009 - 01/2019