Results-driven Operations Manager with over 3 years of experience in managing technical and operational aspects of the University Alliances Program, complemented by 6 years of expertise in leading large-scale certification programs. Demonstrated success in delivering up to 8,000 certifications annually, with a strong focus on efficiency and quality. Known for utilizing data-driven strategies to optimize processes, enhance team performance, and achieve organizational goals
Operations Manager
RLabs – Deployed at SAP Labs India, Bangalore
March 2022 – Present
· Leading the Next-Gen Program under the University Alliances team for the Asia Pacific Japan region.
· Collaborating with universities across Asia Pacific Japan Region to encourage active learner engagement and sustained usage of SAP resources.
· Managing the SAP Certification Program for universities in Asia Pacific Japan Region, including end-to-end coordination:
· Providing regular reporting and program updates to global stakeholders.
· Support Category Management operations for suppliers onboarding in Ariba and Fieldglass.
University Alliances Manager
SAP Labs India, Bangalore
2024 – Present (Dual Role)
· Facilitating partnerships with universities in Bangalore for SAP University Alliances sign-ups and onboarding.
· Coordinating academic conferences and Train-the-Trainer programs, enabling professors to deliver SAP modules.
· Conducting deep dive sessions at universities in collaboration with SAP experts.
· Connecting students with SAP and ecosystem partners through career prep talks and engagement activities.
· Validate required document like contracts NDA, Vendor maintainers form
· S2C (Source to Contract) Creating a New Sourcing Project in Ariba
Education consultant
July/2015 to March/2022.
Dataformix was deployed at SAP India, Bangalore.
· Cooperate with vendors to provide clean interfaces and simple location to conduct certification.
· Creating event and publishing in webpage enabling the customer to book according to the availability.
Work with the backend team to manage/create redemption codes and preferred cards.
· Work with customers to register the users in the system using webshop
· Co-ordinate with vendors and backend team to swap users, replace licenses
Updating the contract employee’s timesheet in Fieldglass.
· Responsible for detailed trouble shooting and solving the front-end booking issues for education partner. (Asia Pacific Japan Region)
· Carry out tests to discover errors and optimize usability.
Partner billing for the university site license (India).
· Managing training for Education partners (India).