Kaveri Bhatt
Bangalore
Summary
Certified ServiceNow Developer/Administrator with 3.2 years of experience in implementing and managing ServiceNow Solution across IT Service Management (ITSM).Strong background in scripting, workflow and integrations to enhance organizational efficiency and service delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ServiceNow Developer/Administrator
Mphasis
Bangalore
08.2021 - Current
Project: Infragenie.
Tool: ServiceNow (Worked on multiple Domain)
Role: ServiceNow Developer.
Work and Responsibilities:
- Implement complete module, 'Dynamic Translation'.
- Worked on Teams Integration.
- Worked on custom table creation, ACL.
- Worked on Bot Notification.
- Worked on Knowledge Management workflow.
- Worked on Service Catalogs.
- Designed and implemented client script, UI policies, Business Rule.
- Worked on Change Management.
- Worked on Now Mobile application.
- Worked on support incident tickets and resolved the issue. Also, implemented and developed a few enhancements as per the customer's requirement.
Education
Bachelor of Science - Information Technology
Mahakal Institute of Technology And Science
Ujjain, (M.P)Master of Science - Computer Science
Truba Institute of Engineering
BhopalSkills
ServiceNow Module: Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management ,Dynamic Translation, Virtual Agent , Now mobile
Scripting Language: Java Script, HTML,CSS
Web Technology :REST,XML
ServiceNow Tools: Flow Designer, Workflow Editor, UI Action, Business Rule, Script Include
Integration: REST API (MS Teams integration) Mobile App Builder
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Certification
- ServiceNow CSA certified.
- Micro certification on Flow Designer, Service Portal,
- Predictive Intelligence, Configure the CMDB
Timeline
ServiceNow Developer/Administrator
Mphasis
08.2021 - Current
Bachelor of Science - Information Technology
Mahakal Institute of Technology And Science
Master of Science - Computer Science
Truba Institute of Engineering
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