Summary
Overview
Work History
Education
Servicenow Module
Languages
Certification
Timeline
Generic

KAVERI BHATT

Bangalore

Summary

Certified ServiceNow Developer/Administrator with 4.2 years of total experience, including 6 months as a Java

Developer and 3.5 years of ServiceNow Developer in implementing and managing ServiceNow Solution across IT Service Management (ITSM). Strong background in scripting, workflow and integrations to enhance organizational efficiency and service delivery.

Overview

4
4
years of professional experience
1
1
Certification

Work History

ServiceNow Developer/Administrator

Mphasis
Bangalore
08.2021 - Current
  • Having around 3.5 years of relevant experience in Service Now including requirement gathering, design, develop and implement based on the customer needs with managing several applications on Service Now platform
  • Develop and customize ServiceNow applications and modules
  • Identify and resolve issues in custom scripts, workflows, and integrations
  • Use debugging tools and techniques to troubleshoot problems
  • Maintain detailed documentation of customizations, configurations, and integrations for future reference and compliance
  • Implemented module, 'Dynamic Translation'
  • Worked on Teams Integration
  • Worked on custom table creation, ACL
  • Worked on Bot Notification
  • Worked on Knowledge Management workflow
  • Worked on Service Catalogs
  • Designed and implemented client script, UI policies, Business Rule
  • Worked on Change Management
  • Worked on Now Mobile application
  • Worked on support incident tickets and resolved the issue
  • Also, implemented and developed a few enhancements as per the customer's requirement

Java Developer Trainee

ETP INTERNATIONAL PRIVATE LIMITED
Mumbai
02.2021 - 08.2021

Education

Bachelor of Science - Information Technology

Mahakal Institute of Technology and Science
Ujjain, M.P

Master of Science - Computer Science

Truba Institute of Engineering
Bhopal, M.P

Servicenow Module

Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management, Dynamic Translation, Virtual Agent, now mobile, Java Script, HTML, CSS, REST, XML, Flow Designer, Workflow Editor, UI Action, Business Rule, Script Include, REST API (MS. Teams integration, Webhook), Mobile App Builder

Languages

  • Hindi
  • English

Certification

• ServiceNow CSA certified.

• Xanadu Delta- ServiceNow CSA certified

• Now Assist executive Micro-Certification

• Micro certification on Flow Designer, Service Portal, Predictive Intelligence, Configure the CMDB

Timeline

ServiceNow Developer/Administrator

Mphasis
08.2021 - Current

Java Developer Trainee

ETP INTERNATIONAL PRIVATE LIMITED
02.2021 - 08.2021

Bachelor of Science - Information Technology

Mahakal Institute of Technology and Science

Master of Science - Computer Science

Truba Institute of Engineering

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