Kaveri Thool
Associate - Category Content
Bengaluru
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Looking forward to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
4
4
Certifications
Work History
Associate - Category Content
Big Basket
2 2024 - Current
- This new role bought me the opportunities of Handling various Product Banners, Custom Page Creation, New Product Introduction and other similar content updates.
- It also gave me the authority to create new product introduction and vendor code.
- It's been six months into the process and I've started to train new joiner's as well.
Executive- Customer Satisfaction
Big Basket
05.2022 - 02.2024
- In the above role my prime duty was to resolve the query of customers through out bound calls and mails have handled cases from Grievance, Management, Social Media as well as from the National Consumer Helpline
- I served as an interlink between OPS, Customer and Delivery team.
Customer Service Associate in Category Management
Amazon
09.2021 - 05.2022
- I am working with amazon on contract basis as a CSA in category management backend
- In the CSA role I've resolved customer's escalation through Buyer Seller Message(BSM) and Paragon
- I have also handled Paragon WIP
- I served as a part of Safety team as well in which my prime work was to audit the selfies and profile of technicians, also I've validated the audits done by my colleagues
- I have also handled BGV-LMS and Safety Ticket's.
Education
Masters In Business Administration - Banking Finance and Marketing
St. Xavier's
BengaluruBachelor of commerce computer application - Project- Programming on Dashboard
Dr. Ambedkar Institute of Management Studies And Research
NagpurSkills
MS Office
Written Communication
Reliability
New Product Introduction
Marketing Management
MS Office
Certification
Social Media Marketing Workshop, 10/2020 - 10/2020
Locations
- Bangalore
- Nagpur, India
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Advanced (C1)
Projects
Case Study on Promoting Drip Irrigation by NABARD, 09/2021 - 12/2021 Risk Management, 12/2019 - 01/2020 Programming on Dashboard, 01/2019 - 05/2019
Interests
Dance
Mud Art
Travelling
Timeline
Executive- Customer Satisfaction
Big Basket
05.2022 - 02.2024
Customer Service Associate in Category Management
Amazon
09.2021 - 05.2022
Associate - Category Content
Big Basket
2 2024 - Current
Masters In Business Administration - Banking Finance and Marketing
St. Xavier's
Bachelor of commerce computer application - Project- Programming on Dashboard
Dr. Ambedkar Institute of Management Studies And Research
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