Disha Butola
Senior Customer Advisor
Noida
Summary
Highly proficient Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses.
Overview
4
4
years of professional experience
Work History
Senior Advisor
Telus International
08.2024 - Current
- Completed sales management tasks on-time and under-budget while relaying complex issues with senior leadership.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
Senior Customer Service Representative
British Airways
12.2023 - 07.2024
- Resolved customer service issues using company processes and policies and provided updates to customers.
Senior Technical Associate
Concentrix
02.2021 - 06.2023
- Assisted in the selection of new technologies to integrate into existing systems for improved functionality based on business requirements analysis.
- Delivered high-quality technical presentations to stakeholders for enhanced understanding of complex concepts while promoting a collaborative working environment.
- Developed and maintained detailed technical documentation to facilitate knowledge transfer for seamless team handoffs.
- Served as a subject matter expert within the organization by staying abreast of emerging trends in technology.
Education
Bachelor Of Commerce - Commerce
Delhi University
Delhi, India06.2021
Skills
- Product knowledge
- Time management
- Communication
- Problem solving
- Team work
- Leadership skills
- Computer skills
Timeline
Senior Advisor
Telus International
08.2024 - Current
Senior Customer Service Representative
British Airways
12.2023 - 07.2024
Senior Technical Associate
Concentrix
02.2021 - 06.2023
Bachelor Of Commerce - Commerce
Delhi University
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