KANAKALA AVINASH
Hyderabad
Summary
Aspiring to be a part of an organization that gives me scope to apply my knowledge and skills to be a part of a team that dynamically looks towards the growth of the organization, which improves my knowledge & gain work experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Support Agent
DAZN SOFTWARE PRIVATE LIMITED
Hyderabad
04.2024 - Current
- Dealing with the USA, Canada, European customers and provide support
- Maintained a high level of customer satisfaction by providing accurate and helpful responses
- Assisted customers with inquiries regarding products and services through email, chat & via phone
- Retained customers by promoting the content and providing them with the best offers available
- Provided product information to customers in a timely manner
- Attended training sessions regularly to stay current on new products or services
- Identified opportunities to improve customer service processes and procedures
- Analyze and perform detailed transaction details and to ensure compliance and suspicious activity
CXQO Associate seasonal
AMAZON DEVELOPMENT CENTRE INDIA PVT LTD
Hyderabad
01.2024 - 04.2024
- Managing Customer Escalations US & India marketplaces, identifying transaction details and mitigating risk through strategic account flagging
- Managing customer feedbacks and escalations post-account flagging via email channel and conducting thorough analysis to uphold Amazon's policies
- Perform data collection tasks related to an Amazon device, application or service
- Execute transaction related tasks by adhering to standard operating procedures (SOPS) and predefined guidelines
- Participate in process improvement to increase quality, efficiency and accuracy of your team's processes
Senior Representative Customer Support
CONCENTRIX DAKSH PVT LTD
Visakhapatnam
02.2021 - 08.2023
- Provided timely and professional responses to customer inquiries and via chat, email and phone, ensuring high levels of customer satisfaction
- Dealing with both domestic and International clients regarding safety related issues and payment related issues via Chat, email & Phone call
- Working successfully with a diverse group
Technical Assistant (Shift In-charge)
Texmaco Rail & Engineering Ltd (Adventz Group)
Kolkata
10.2015 - 08.2020
- Leading a team of 30 workers & 100 contract labours for maintaining attendance, tracking performance, setting incentives, final salary report, production planning and monitoring for achieving targets set by management
- Support internal and external ISO and AAR audits team
- Checking all quality parameters in the production area as per the client requirement
- Experience in core manufacturing (ALKYD, Alphaset, CO2 Cold Box, Hot Box) process, using ERP oracle for day-to-day production update
Education
GRADUATION - B.COM
Andhra University School of Distance Education
Visakhapatnam12.2022
DIPLOMA - METALLURGY
Kalinga Polytechnic (KIIT)
Bhubaneswar03.2014
INTERMEDIATE -
Kendriya Vidyalaya No. 1
Bhubaneswar03.2010
MATRICULATION -
Kendriya Vidyalaya No. 1
Bhubaneswar03.2008
Skills
- MS OFFICE Windows XP/7Window 10
- TOOLS - Bliss Version 10, Bliss Version 20
- IMS Document Verification
Certification
End to End AML KYC (Anti-Money Laundering and KYC) certification by Udemy.
Languages
ENGLISH, HINDI, TELUGU
Timeline
Customer Support Agent
DAZN SOFTWARE PRIVATE LIMITED
04.2024 - Current
CXQO Associate seasonal
AMAZON DEVELOPMENT CENTRE INDIA PVT LTD
01.2024 - 04.2024
Senior Representative Customer Support
CONCENTRIX DAKSH PVT LTD
02.2021 - 08.2023
Technical Assistant (Shift In-charge)
Texmaco Rail & Engineering Ltd (Adventz Group)
10.2015 - 08.2020
GRADUATION - B.COM
Andhra University School of Distance Education
DIPLOMA - METALLURGY
Kalinga Polytechnic (KIIT)
INTERMEDIATE -
Kendriya Vidyalaya No. 1
MATRICULATION -
Kendriya Vidyalaya No. 1
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