Kavipriya Ravikumar
IT Analyst
Bangalore
Summary
Dedicated and experienced professional with expertise in Peoplesoft, user assistance, software updates and maintenance, audit controls, change processes, and Amazon Web Services seeking to leverage skills in IT operations and support.
Overview
5
5
years of professional experience
Work History
IT Analyst
Tata Consultancy Services
08.2019 - Current
- User Assistance: Assisted users with questions, issues, or problems they encounter while using software applications. Guided how to navigate the application, troubleshoot errors, or understand how to use specific features.
- Software Updates and Maintenance: Handled patching activity and other maintenance activity for the application.
- Change Management: Worked on all type Change processes in Service Now tool which is necessary for Application.
- Amazon Web Service: Working with Amazon EC2 instances and managing auto-scaling configurations and step functions.
- Datadog: Monitored the alerts and resolved issues related to Datadog performance, data accuracy, and integration with other systems.
- Performance Management: Monitoring system performance, and optimizing configurations to ensure the performance of PeopleSoft applications.
- Security Administration: Managing user access, roles, and permissions within PeopleSoft applications to ensure data security and compliance with regulatory requirements.
- Server & System Administration: Worked on Server domain configuration using PS Admin.
- Monitoring and Troubleshooting: Monitoring system health and performance metrics, diagnosing and resolving issues as they arise.
- Query Creation: Created new queries and scheduled queries based on the requirements using Query Manager.
- Audit: Performed SOX audit controls for the application and demonstrated the controls.
Education
B.E - Electronics And Communication Engineering
Bannari Amman Institute of Technology
04.2001 -
Higher Secondary Education -
SSMLA Matric Higher Secondary School
04.2001 -
Skills
- Peoplesoft Finance
SQL
Linux
Shell scripting
AWS - EC2, Auto Scaling groups, Step function, WAF
Datadog
Docker
Timeline
IT Analyst
Tata Consultancy Services
08.2019 - Current
B.E - Electronics And Communication Engineering
Bannari Amman Institute of Technology
04.2001 -
Higher Secondary Education -
SSMLA Matric Higher Secondary School
04.2001 -
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