Python
Kaviraj Vijender
Technical Program And Client Success Manager
Secunderabad
Summary
Technical Program and Client Manager dedicated and focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Proven ability to drive client success, lead agile development teams, and manage complex programs and projects. Seeking a challenging role which can leverage diverse skill set to deliver lead high-performing teams, foster client satisfaction, and drive business growth.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
3
3
Certificates
Work History
Technical Program and Client Manager
Wipro | Client: Uber
Hyderabad
08.2018 - Current
- Was instrumental in starting Uber Engineering services with 2 resources and upscaling business to about 120+ resources across engineering and support services, which included (Salesforce Admin and Development, Tableau, Celonis, Data Analytics, Data Engineering, Full Stack, Java, GO Lang, BIG Data engineering and support services etc.)
- Develop and maintain strong client relationships through regular communication, meetings, and check-ins, resulting in high levels of client satisfaction and retention.
- Enhanced client relationships by consistently delivering exceptional service and support.
- Coordinate with cross-functional teams to deliver on client commitments, managing project timelines, budgets, and resources to ensure successful outcomes.
- Worked with stakeholders to define success criteria and delivery against success criteria/SLA.
- Drummed up new business by cultivating solid relationships with client, increasing number by more than 50%.
- Collaborate with clients to understand and define project requirements, goals, and success criteria, aligning with organizational objectives and priorities.
- Consulted with clients to gather and identifying key requirements of job and selecting best developer from Wipro's pool of experts and introducing candidates to clients by communicating technical and cultural fit.
- Supporting Wipro HR department to screen, interview, and onboard new staff members, by having walk-in drives.
- Based on SOW, customized talent rates, adjust commitment types, and schedule engagement dates.
- Lead agile development teams as Scrum Master, guiding team through sprint planning, daily stand-ups, sprint reviews, and retrospectives to deliver high-quality software products.
- Investigated and handled disputes and collaborate cross-functionally in resolution process when required.
- Educated sales team about technology when required.
- Developed and maintained courteous and effective working relationships and work environment.
- Mentored team members, fostering environment that encouraged professional growth and continuous improvement.
Technical Program and Client Manager
Wipro | Client Apple
USA
05.2018 - 08.2018
- Led team meetings focused on continuous improvement, fostering environment of open dialogue and constructive feedback among team members.
- Spearheaded initiatives aimed at improving overall client satisfaction, resulting in increased retention rates and positive referrals from existing customers.
- Implemented new processes to streamline workflow and improve overall efficiency within team.
- Developed very wide understanding of key technology trends , across application development, GIS, DevOps, large-scale computing, machine learning, and other challenges
- Trained new employees on company policies, procedures, and best practices, ensuring seamless integration into team dynamic.
Senior Oracle Applications Technical Consultant
Hitachi Consulting
USA
11.2007 - 05.2018
- Extensively worked on SCM & Finance Modules.
- Worked for clients like Clopay, NetApp, PPG industries, Jacobs, Overhead Doors, PotashCorp, Sciex , Diamond Offshore.
- Have working experience with clients both onsite (USA) and offshore.
- Extensive experience in Customization and Development using Conversions, REST/SOAP API Calls, SQL*Plus, PL/SQL, Forms & Reports and XML Publisher.
- Experience in developing Interfaces and Conversions using Standard API’s, PL/SQL, SQL* LOADER.
- Good exposure on technical design documentation using AIM methodology.
- Experience in writing stored procedures, Packages and functions using SQL & PL/SQL.
- Expertise in design and development of Interface/Conversion programs to import data from legacy systems and integrate it into Oracle Applications using Open Interfaces and APIs.
Education
Advanced Certification Program - Artificial Intelligence And Machine Learning-AI/ML
International Institute of Information Technology
Hyderabad 08.2023 - Current
Certificate Masters Programme - Leadership Essentials
Indian School of Business
Hyderabad,India 09.2023 - 02.2024
Master of Science - Information Systems
Manipal University
Manipal, Karnataka, India 06.2005 - 09.2007
Bachelor of Computer Applications - Computer Applications
Osmania University
Hyderabad, Telangana, India 06.2001 - 09.2004
Skills
Team Oversight
Certification
Certified Scrum Master
Timeline
Certificate Masters Programme - Leadership Essentials
Indian School of Business
09.2023 - 02.2024
Advanced Certification Program - Artificial Intelligence And Machine Learning-AI/ML
International Institute of Information Technology
08.2023 - Current
Technical Program and Client Manager
Wipro | Client: Uber
08.2018 - Current
Technical Program and Client Manager
Wipro | Client Apple
05.2018 - 08.2018
Senior Oracle Applications Technical Consultant
Hitachi Consulting
11.2007 - 05.2018
Master of Science - Information Systems
Manipal University
06.2005 - 09.2007
Bachelor of Computer Applications - Computer Applications
Osmania University
06.2001 - 09.2004
Software
SQL & PL/SQL
Unix Shell Script
Oracle Applications
Oracle Reports/Forms, OA Framework
Oracle SOA Suite
MS Office (Word, Excel, PowerPoint)
Jira , Confluence
Full Stack - Frontend, Backend
DevOps
Cloud (AWS, GCP, Azure)
Looker studio (Google Data Studio)
Awards Received
- Sparkle of the Project, Hitachi Consulting (2018)
- Zero defect delivery, Hitachi Consulting (2017)
- Sparkle of project (2014)
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