KAVIT KUMAR
Noida sector 51
Summary
Dynamic insurance professional skilled in communication and problem-solving. Experienced in conducting training sessions and collaborating with teams to enhance customer experiences. Committed to optimizing processes and achieving key performance indicators.
Results-driven professional with expertise in process training and customer-centric solutions. Proven track record in improving team efficiency and meeting performance targets in Property and Casualty Insurance.
Overview
2
2
years of professional experience
Work History
Property and Casualty Insurance
EXL Service Pvt. Ltd.
Greator Noida
10.2023 - Current
- US P&C Claims- Possess a strong working knowledge of US Property & Casualty (P&C) claims.
- Performance Optimization: Proven ability to implement and enforce best practices to meet key performance indicators (KPIs) across Production, Quality, and Turnaround Time (TAT).
- Process & Application Fluency: Highly familiar with relevant process workflows and core business applications.
- Communication & Stakeholder Management: Excellent oral and written communication skills for effective interaction with co-workers, management, and clients. Skilled in identifying and understanding stakeholder requirements for process improvement initiatives.
- Training & Alignment: Experienced in leading calibration sessions to ensure process knowledge and quality alignment across teams.
- Team & Resource Management: Well-versed in managing people, processes, and applications to drive team efficiency.
- Resolving Inquires efficiently & collaborating with teams to ensure seamless customer experiences.
- Demonstrated strong communication & problem-solving skills while consistently meeting performance targets & receiving positive feedback from supervisors
Education
Bachelor of computer Application -
CCS University
Uttar Pradesh12th Surevin International School ( CBSE)
Niwari, Modinagar , UP 201204Skills
- Time Management
- Problem-Solving
- Adaptability and Team Collaboration
- Customer-Centric Approach
- Communication and Interpersonal Skills
- Process Training & Coaching
- Client & Stakeholder Communication
- Feedback & Performance Improvement
- Escalation Handling
- MS Excel (Reporting & Analysis)
- Attention to Detail & Problem Solving
Accomplishments
- Recognized by QA team for consistent error-free audits
- Led training sessions that improved team compliance score
- Client appreciation for quick and accurate process clarifications
Hobbies and Interests
- Playing cricket for teamwork and fitness.
- playing chess to enhance strategic thinking
- Reading on business & process improvement
- researching new ideas for personal and professional growth.
Training And Workshops
- Delivered process training sessions for new team members.
- Conducted refresher workshops for existing agents to improve compliance.
- Assisted QA in creating knowledge-sharing documentation.
Languages
English
Upper Intermediate
B2
Hindi
Proficient
C2
Timeline
Property and Casualty Insurance
EXL Service Pvt. Ltd.
10.2023 - Current
Bachelor of computer Application -
CCS University
12th Surevin International School ( CBSE)