Kavita Arora
Noida
Summary
Dynamic Delivery Manager with 18+ years of experience, proven track record of successful deliveries, adept at enhancing team productivity and implementing agile methodologies. Skilled in portfolio management and risk mitigation, I successfully led cross-functional teams to achieve a 95% client retention rate, ensuring projects are delivered on time and within budget.
Overview
20
20
years of professional experience
Work History
Delivery Manager/IT Program Manager
Coforge Ltd
04.2023 - Current
- Managing portfolio exceeding $4M, consistently delivering on time and within budget
- Led cross-functional teams to deliver programs on time and within budget.
- Implemented agile methodologies across teams, resulting in 20% increase in project completion rate
- Formulated Risk management for high-stake projects, reducing potential setbacks by 25%
- Established structured communication protocol, leading to 30% boost in team productivity
- Maintained solid client relationships, reflected in 95% client retention rate and multiple extended contracts.
- Organized periodic reviews of delivery performance against established goals, ensuring alignment and accountability.
- Led a large-scale recruitment drive to support a major engagement, onboarding cross-functional talent in alignment with program delivery timelines
Program Manager/Project Manager
Altudo Consultancy Pvt Ltd
09.2021 - 04.2023
- Spearheaded a cross-functional team of 20 to deliver projects, resulting in a 30% improvement in team productivity through enhanced process and clear communication.
- Improved on-time project delivery by 20% implementing effective project management methodologies and enforcement of strict deadlines.
- Managed project scope and schedule, preventing scope creep through detailed oversight.
- Monitored project progress and performance, ensuring effective margin control.
- Conducted QBR and monthly reviews with clients to align on their future goals and strengthen the client relationship
- Maintained comprehensive project documentation, facilitating seamless turnover process to clients.
- Delivered high quality Sitecore/SXA web application, meeting all required functionalities, within allocated schedule and budget.
Associate Project Manager
SDG India Pvt Ltd
04.2015 - 09.2021
- Led project team of 38 members, including business analyst, solution architect, UX designer, and software/QA engineers, to deliver project objectives.
- Managed project scope and change control, escalating issues as they arose.
- Monitored project progress and performance, providing timely status reports to project sponsor to ensure alignment with goals.
- Prepare & share the PHR (Project Health Report) with project board/senior management
- Detailed Project planning & Budget control
- Promoted product features to internal and external stakeholders, enhancing understanding and support for project initiatives.
- Monitoring user behavior and driving usability discussions.
Senior Business Analyst
SDG India Pvt Ltd
09.2010 - 03.2015
- Managed HR and Finance Global Operations projects across the UK
- Leading multiple teams to handle business operations across GE regions (SSA, MENAT, Europe)
- Managed the product lifecycle, from project planning through launch to hypercare
- Defining new product features and help prioritizing the roadmap
- Writing user stories and defining Acceptance Criteria
- Conducted workshops with clients to gather business and functional requirements
- Performed GAP analysis, and identified To-Be for processes
- Performed initial Project Feasibility Analysis (Created Business Case with ROI defined
- Reviewed UAT test cases and assisted business users during UAT
Business Analyst
American Express (India) Pvt Ltd
10.2008 - 08.2009
- Collaborated with clients to gather functional requirements and created artifacts for technical translation.
- Automated Dashboard generation which reduced manual efforts by 40%
- Analyzed data, created reports, and developed dashboards to support decision-making.
- Interacted with business users to understand and map business flow to system flow in the organization.
Programmer (.Net 2.0, SQL Server 2005)
HCL Infosystem Ltd
05.2006 - 10.2008
- Demonstrated programming proficiency in Microsoft technologies including C#, ASP.Net, Ado.Net, and Visual Studio.Net 2005.
- Expertise in software Development for Web Based applications in N-Tier architecture.
- Contributed to SDLC through requirement analysis, design, development, testing, and implementation of applications.
- Engaged with clients to gather business requirements and clarify technical and functional specifications.
Education
Master in Computer Applications -
Kumaun University
Uttarakhand, IndiaBachelor of Science - Maths
Delhi University
IndiaSkills
- Agile Methodology
- Portfolio management
- Cross-functional leadership
- Strategic Planning & Costing
- Risk Management
- Team productivity enhancement
- Project Governance
- Quality Assurance
- Resource Planning
- Process Improvement
- Vendor management
- Cost monitoring & Control
- JIRA
- Confluence
- Asana
- Retail/Banking/Finance
Training Certifications Accollades
- PMP trained
- Six Sigma Yellow Belt Certified
- Certified Scrum Master
- Awarded for leadership skills, 'Outstanding Performer' for an engagement with a Fortune 500 client
- Awarded as Best Mentor, Delivery Excellence
Timeline
Delivery Manager/IT Program Manager
Coforge Ltd
04.2023 - Current
Program Manager/Project Manager
Altudo Consultancy Pvt Ltd
09.2021 - 04.2023
Associate Project Manager
SDG India Pvt Ltd
04.2015 - 09.2021
Senior Business Analyst
SDG India Pvt Ltd
09.2010 - 03.2015
Business Analyst
American Express (India) Pvt Ltd
10.2008 - 08.2009
Programmer (.Net 2.0, SQL Server 2005)
HCL Infosystem Ltd
05.2006 - 10.2008
Master in Computer Applications -
Kumaun University
Bachelor of Science - Maths
Delhi University