Kavita Das
International Marketing
Hyderabad
Summary
Dynamic International Marketing Manager with a proven track record at Medicover Hospital, driving revenue growth through strategic market analysis and effective campaign management. Adept at client communication and problem-solving, I excel in identifying opportunities in emerging markets, enhancing organizational success while fostering teamwork and collaboration.
Overview
5
5
years of professional experience
4
4
Languages
Work History
International Marketing Manager
Medicover Hospital
09.2024 - Current
- Boosted revenue growth by identifying and capitalizing on new business opportunities in emerging markets.
Transaction Risk Investigator
Amazon
03.2024 - 07.2024
- Collaborated with cross-functional teams to improve fraud detection strategies and minimize organizational risk exposure.
- Conducted thorough investigations for suspicious transactions, reducing financial risks and potential losses.
Customer Relationship Officer
Gozo Cabs
01.2022 - 01.2023
- Recorded customer interactions to enhance understanding of client concerns.
- Made customers aware of current and new programs and services.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
Customer Care Executive
Tech Mahindra
11.2021 - 12.2022
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Assisted high number of customers daily, ensuring satisfaction.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Customer Service Representative
Flipkart
10.2020 - 09.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor Of Arts - English Language And Literature
University of Calcutta
Kolkata 08.2017
Skills
Client communication
Timeline
International Marketing Manager
Medicover Hospital
09.2024 - Current
Transaction Risk Investigator
Amazon
03.2024 - 07.2024
Customer Relationship Officer
Gozo Cabs
01.2022 - 01.2023
Customer Care Executive
Tech Mahindra
11.2021 - 12.2022
Customer Service Representative
Flipkart
10.2020 - 09.2021
Bachelor Of Arts - English Language And Literature
University of Calcutta
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