Kavita Madan
Mumbai
Summary
Highly accomplished and results-oriented HR and Talent Management leader with over 20 years of experience in fast-paced startup environments. Proven ability to develop and execute comprehensive talent acquisition strategies, build strong employer brands, and optimize recruitment processes to attract and hire top talent. Expertise in leading and managing recruitment teams, fostering positive candidate experiences, and collaborating with senior management to achieve business objectives.
Overview
25
25
years of professional experience
Work History
Director Human Resources
DirectShifts
Mumbai (Remote)
03.2021 - Current
- Company Overview: a US-based healthcare staffing startup - scaled it single-handedly from a headcount of 15 to 60 across India and the USA within the first three months of joining, with zero cost & minimal time-to-fill rate.
- Spearheaded talent acquisition efforts, including recruitment strategies, interviewing processes, and onboarding programs to grow to a headcount of 120.
- Hired and onboarded employees across India and the USA while setting up internal functions, including finance, sales, staffing, customer support, marketing, and engineering.
- Trained hiring managers in conducting inclusive search processes, thereby decreasing TAT and increasing the quality of hires.
- Drove a significant decrease in time-to-fill and improved the quality of hires with zero to minimal cost to the company across India and the USA.
- Designed and implemented a culture of performance by setting up the KPIs and OKRs systems.
- Rewarded performance with compensation and appreciation.
- Created success stories of the conversion of non-performing employees into performing assets.
- Designed and implemented strategic talent management initiatives to support business objectives and ensured Hi-Pos are not only motivated but also getting growth opportunities.
- Developed and executed comprehensive employee development programs, including training, coaching & mentoring and leadership development initiatives resulting in increased employee engagement and retention.
- Leveraged digital tools like payroll & ATS to meet the needs of fast paced organization growth whilst saving cost.
- Managed employee relations, including, disciplinary actions, and compliance with internal conflict resolution company policies.
- Partnered with founders & senior leadership to develop & implement recognition programs, rewards, annual offsites, C-Suite meetings, HR one-on-ones to foster a more inclusive and open workplace culture.
- Managed organizational change initiatives, including organizational design, restructuring, culture transformation, diversity, equity & inclusion efforts.
Head of Talent Acquisition
Ecredify
Mumbai
11.2018 - 03.2021
- Company Overview: an employment credentialing startup.
- Developed and implemented talent acquisition strategies to attract top talent across various functional areas, including engineering, marketing, sales, and finance.
- Led a team of recruiters to achieve hiring goals while maintaining high standards of candidate experience and quality.
- Served as the primary point of contact for key clients, fostering strong relationships and understanding their business objectives to deliver tailored solutions.
- Collaborated with cross-functional teams including sales, product, and support to ensure seamless onboarding, implementation, and ongoing support for clients.
- Implemented innovative recruitment technologies and tools to streamline processes and improve efficiency.
- Established employer branding initiatives to enhance the company's reputation as an employer of choice in the industry.
- Conducted workforce planning and forecasting to anticipate hiring needs and proactively address talent gaps.
Founder
Hire A Recruiter
Mumbai
11.2014 - 10.2018
- Founded Hire A Recruiter an executive search firm which worked with SMEs and startups across India to assist them with their HR & hiring needs.
- Built a team exclusively employing returning female professionals that were on a career break.
- Another feather in our cap was flexi-timings and work-from-home module which helped women in focusing on their careers as well as managing personal responsibilities.
- Scaled Hire A Recruiter to a team of 10 professionals operating from various cities across India and catering to positions spanning levels, functions and industries across APAC.
- Collaborated with startups across APAC, managing talent acquisition, talent management & retention.
Sr. Program Advisor
Eruditus
Mumbai
09.2014 - 12.2015
- Company Overview: an edtech startup.
- Managed applicant advisory, counseling, program outreach, application processing and relationship building at Eruditus.
- Worked extensively on MIT, INSEAD, Harvard, Wharton & Columbia University executive education programs for senior business leaders.
Key Account Manager
Quess Corp
Bangalore
12.2007 - 07.2010
- Company Overview: a recruitment startup.
- Spearheaded the recruitment process, including candidate sourcing, screening, interviewing, and placement, across various industries and job functions.
- Built the BFSI function from ground up by partnering with clients across banking, wealth management, insurance and broking.
- Developed and executed recruitment strategies to attract top talent and meet client requirements within specified timelines and budget constraints.
- Built and maintained strong relationships with clients, understanding their hiring needs, and providing tailored recruitment solutions to fulfill their staffing requirements.
- Lead a team of recruiters, providing guidance, training, and performance evaluations to ensure alignment with organizational goals and objectives.
- Implemented innovative recruitment techniques, including social media recruiting, job fairs, and networking events, to enhance candidate sourcing and engagement.
Manager Client Relations
Zenith Human Resources
Bangalore
08.2005 - 12.2007
- Managed end to end recruitment activities and operations right from requirement analysis, advertising, sourcing, pre-screening and recruitment for junior, middle and senior management roles across industries.
Client Relations Manager
Citi
Bangalore
06.2004 - 08.2005
- Managed client services, disbursements and streamlined the complaint resolution process for CITI bank home loans.
Subject Matter Expert: Priority Banking
Citi
Bangalore
05.2000 - 06.2004
- Managed customer queries regarding savings accounts, current accounts and credit cards.
Education
Post Graduate Certificate Program - Emerging CHRO
IIM – Indore
01-2025
BSc -
St. Joseph's College of Arts & Science
BangaloreSkills
- Talent Acquisition Strategy
- Employer Branding
- Strategic HR
- Diversity & Inclusion
- Workforce Planning
- Recruitment Process Optimization
- Applicant Tracking Systems
- Recruitment strategies
- Client relationship management
- Performance Management
- Leadership Development
- Employee Relations
- Employee Engagement
- Organization Restructuring
- Organization Culture
- HR Policies
- HRBP
- Global HR experience
- Internal communications
- Retention strategies
Timeline
Director Human Resources
DirectShifts
03.2021 - Current
Head of Talent Acquisition
Ecredify
11.2018 - 03.2021
Founder
Hire A Recruiter
11.2014 - 10.2018
Sr. Program Advisor
Eruditus
09.2014 - 12.2015
Key Account Manager
Quess Corp
12.2007 - 07.2010
Manager Client Relations
Zenith Human Resources
08.2005 - 12.2007
Client Relations Manager
Citi
06.2004 - 08.2005
Subject Matter Expert: Priority Banking
Citi
05.2000 - 06.2004
Post Graduate Certificate Program - Emerging CHRO
IIM – Indore
BSc -
St. Joseph's College of Arts & Science
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