Kavita Sagar
Jalandhar
Summary
Results-oriented Fraud Analyst skilled in identifying fraudulent patterns and ensuring compliance. Strong problem-solving and communication abilities enhance customer retention and drive revenue growth through effective relationship management. Delivers exceptional results in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Fraud Analyst
Barclays
Noida
01.2025 - Current
- Assessed transaction legitimacy by evaluating system alerts to prevent financial losses.
- Reviewed transaction patterns and customer behavior to investigate suspected fraud cases.
- Identified fraudulent patterns in transaction data through detailed analysis.
- Ensured compliance with regulatory requirements and internal controls for fraud risk management.
- Maintained comprehensive case documentation and prepared investigation reports for audits.
Customer Service Representative
ACCENTURE
02.2020 - 12.2024
- Managed high-volume inbound calls, efficiently addressing queries and concerns.
- Engaged with customers empathetically, asking detailed questions to identify and address issues.
- Resolved customer complaints and billing issues, improving overall satisfaction.
- Assisted in fulfilling customer orders placed via phone, ensuring accuracy and timeliness.
- Processed refunds, exchanges, and service requests to maintain service quality.
- Monitored data to gather insights and respond promptly to customer complaints.
- Developed strong client relationships, consistently surpassing sales goals.
- Promoted company products using tailored techniques, contributing to increased revenue.
Customer Service Representative
TELEPERFORMANCE
02.2020 - 02.2023
- Managed inbound customer service calls, resolving queries to ensure high satisfaction levels.
- Assisted customers with product-related questions, providing prompt responses to support customer retention.
- Oversaw customer account inquiries, addressing feedback and complaints to improve customer experience.
- Placed and canceled orders for direct customers, streamlining order management processes.
Education
Bachelor of commerce -
GURU NANAK DEV UNIVERSITY
Skills
- Problem solving
- Communication skills
- Retention strategies
- Creative thinking
- Coordination skills
- Work ethic
- Personal development
- Positive attitude
Languages
- Hindi
- English
- Punjabi
Timeline
Fraud Analyst
Barclays
01.2025 - Current
Customer Service Representative
TELEPERFORMANCE
02.2020 - 02.2023
Customer Service Representative
ACCENTURE
02.2020 - 12.2024
Bachelor of commerce -
GURU NANAK DEV UNIVERSITY