Kavita Soni

Projects :

• Medical Record Ordering Application (Insurserv) : Streamlined medical record ordering for US healthcare, ensuring compliance and efficiency.
• HIS Self-Service Portal & Customer Portal : Enabled users to manage subscriptions and automate payments through a self-service portal.
• Hospital Information System – Front Desk & Appointment Management : Improved scheduling and patient flow with a front desk and appointment management system.
• EMR Patient Portal (Web & Mobile) : Provided patients access to their medical records via web and mobile platforms.
• Patient Portal (Web & Mobile) : Facilitated patient engagement and secure communication with healthcare providers through web and mobile apps.
• Customer Relations Portal (Internal Use) : Streamlined client interactions with an internal customer relations platform.

Key Responsibilities :

• Worked closely with healthcare providers to understand their workflow needs and pain points, translating these insights into product features.
• Developed comprehensive user flows and product requirement documents to communicate product features to internal teams.
• Developed comprehensive product roadmaps, outlining key milestones, deliverables.
• Led the design team with hands-on experience in UX/UI design, ensuring user-centric approaches to product development.
• Focused on process execution and successfully led end-to-end development cycles, delivering high-quality solutions aligned with business goals
• Prioritized features and functionalities based on business value, user impact, and strategic alignment
• Led user acceptance testing (UAT) sessions, gathering valuable feedback for continuous improvement
• Collaborated with the sales and marketing teams to create compelling product support materials, contributing to successful product launches and ongoing promotional efforts
• Facilitated training sessions for internal stakeholders and end-users, ensuring a smooth transition to new software solutions and promoting user adoption.

Projects:

• Electronic Medical Record System : Developed an EMR system to streamline patient data management.
• OP & IP Patient Conversion Modules : Created modules to convert OP and IP data, enhancing patient tracking.
• Lead Management Module : Implemented a system to improve lead tracking and conversion.
• Hospital Information System (Non-clinical Modules) : Developed non-clinical HIS modules to improve hospital operations.
• Doctor & Paramedical Staff Onboarding : Designed an agreement structure for efficient staff onboarding.
• Brand Partnership & Digital Presence : Partnered with aggregators to boost the brand's digital visibility.
• Patient Feedback Loop : Implemented a feedback loop, improving service and patient satisfaction.

Key Responsibilities:

• Led a team of business analysts and IT professionals, driving end-to-end product development operations to ensure timely delivery and alignment with strategic business objectives.
• Facilitated seamless integration of lab equipment with the hospital information system, enhancing workflow efficiency and data accuracy.
• OP Management - Managing Appointments, Managing waiting time TAT, grievance handling, staff duty scheduling, OP feedback, Cross verifying payments etc
• IP Management- Managing Admission & Discharge TAT, Oversee IP rounds, IP feedback, Admission counseling and conversion, OT scheduling
• Proficiently oversaw team management, leading a diverse team of 50+ resources encompassing front office staff, guest relations, patient coordinators, counselors, and nursing professionals
• Employee Training - Delivered practical training sessions to newcomers in diverse departments, focusing on functional skills and knowledge
• Lead management and conversions - Established a concierge to filter and convert the leads from various sources (Website leads/Practo leads/Third party feedback agency leads
• Recruitment (Medical and Non-Clinical Staff) - Drafting agreements/contracts, managing credentialing/privileges for medical professionals, conducting final negotiations, and facilitating the onboarding process
• To lead IT Operations and HIS implementation- Analyzing IT related requirement to simplify day to day operation, coordinate with vendors for various IT related projects, implements the project within the timelines and provide internal training to the staff
• Data analysis and Strategic reporting
• Analyzing HIS reports and providing meaningful insights for strategic decision making
• Product pricing - Understanding the market trends, conducting competitor analysis and setting up the prices of various OP and IP packages.
• Oversee the purchase activities.
• Department Audits.
• Random survey of clinical and non-clinical departments to audit the compliance to various SOPs.
• Digital Marketing - Agency onboarding, Managing social media handles, Google reviews, testimonials.
• Business development activities - Handling digital leads through Practo / Prystine/Heaps etc/ engaging with referral doctors/visiting consultants.

Projects:

• Concierge Services Project : Developed and implemented Concierge, a product offering comprehensive concierge services for surgical procedures, enhancing patient experience and support.
• LMS Integration Project : Streamlined operational efficiency by integrating and optimizing workflows through LeadSquared, ensuring effective lead management and process automation.

Key Responsibilities :

• Worked on the development of a product providing concierge services for surgical procedures
• Tasked with training the team on medical procedures to ensure accurate and efficient service delivery
• Mapped the entire process to identify inefficiencies and areas for improvement
• Developed a set of recommendations to standardize workflows and enhance operational efficiency
• Improved communication and streamlined operations, resulting in better service delivery for patients

Projects:

• SERVIS (Mobile app) : Supported the mobile app development to streamline outreach camp activities and improve the efficiency of community eye care programs
• Rainbow Project :Contributed to providing visual aids for schoolchildren, enhancing their educational experience by addressing vision-related challenges.
• Socio-Economic Empowerment : Supported initiatives aimed at empowering young girls through education, fostering long-term socio-economic growth.
• Vision Centers : Played a key role in setting up Vision Centers across Tamil Nadu in partnership with Fullerton India, expanding access to eye care services for underserved communities.

Key Responsibilities:

• Developed the network of corporate partners and facilitated the CSR projects
• Wrote Proposals to Charity Organization & Corporate seeking donations for various projects Developed administrative system for project execution and management
• Responsible for outreach programme development including budgeting, internal & external audits Management of relationships with partner organizations, worked with these institutions to coordinate project administration and logistics
• Provided support in identifying key partners that could help amplify Sankara's voice and interacted with them on a regular basis
• Prepared Trust Annual Report, Newsletters, and other communication material
• Ensured smooth communication across all leadership channels

Projects:

Insurance Solution : Led the initiative to enhance and streamline insurance-related features within a software solution, ensuring improved functionality and user experience.

Key Responsibilities:

• Gathered and analyzed business requirements from users, identifying key areas for improvement in insurance processes
• Collaborated closely with the IT team to communicate detailed requirements and ensure alignment with the development road map
• Ensured the successful implementation of features that improved user experience, operational efficiency, and compliance within the insurance module
• Coached Insurance team on effective insurance claim management
• Managed insurance operations, insurance billing and claim disputes
• Developed Insurance Claim entry and payment tracking software
• In-charge of internal marketing activities & Corporate Relationships
• Soft skills training to OPD /Customer Relation staff