Summary
Overview
Work History
Education
Skills
Certification
Languages
Projects
Timeline
Generic
Kavitha V B

Kavitha V B

Bangalore

Summary

Technical Manager with extensive experience at Alshaya Group and VMware, specializing in eCommerce project management and Magento solutions. Proven ability to enhance site performance and implement effective operational strategies. Strong leadership and problem-solving skills demonstrated through successful cross-functional collaboration and impactful project delivery.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Technical Manager

Alshaya Group
10.2024 - Current
  • Managing operations of top 15 brands in middle east region across multiple countries, including H&M, Victoria’s Secret, American Eagle, Bath & Body Wash, Mothercare, Foot Locker, New Balance, Alyoga and others.
  • Represent the IT Operations team in cross-functional meetings and discussions with senior stakeholders.
  • Act as a bridge between the IT Operations team and internal teams for immediate resolutions.
  • Monitor overall team performance and identify leadership opportunities within the team.
  • Oversee end-to-end project delivery for system upgrades, migrations, and engineering-led initiatives.
  • Act as the first point of escalation for operational incidents.

eCommerce Specialist - Consultant

AMETEK, Inc.
05.2024 - 10.2024
  • Play an integral part in managing Ecommerce projects and planned website releases from inception to completion.
  • Responsible for managing the end to end testing of all projects, planned releases/support tickets in staged and production environments. Logging feedback with developers.
  • Work closely with our Ecommerce platform provider on areas such as site performance, site speed, infrastructure, and new product releases.
  • Worked on an add on extension like ShipperHQ and B2B integration App

eCommerce Operation Specialist

VMware Software India Pvt Ltd.
10.2020 - 01.2024
  • EStore Site – Supported 9 Countries: United States (US), Australia (AU), Japan (JP), (United Kingdom) UK, (Europe) EU, (Germany) DE, (France) FR, (Spain) ES, Netherlands (NL)
  • Product Launches: Setup products in catalogs for testing and production releases, eStore maintenance. Significant customization of eCommerce tool i.e., Magento commerce platform management, automation processes.
  • Catalog/Content Management: Supported catalog management by organizing and managing a catalog of products or services on the eStore web which includes updating/uploading product information, description and SKUs across 9 stores
  • Collaborate with different cross functional teams like Product Line Marketing Team, Pricing Team, Ecosystem Services team, UI/UX Teams, Digital River/Blue Acorn, GS, Vmware IT, CSO, Magento Dev, Globalization, EDU/My Learn, Partner Connect/OM team and Pricing/SKU team
  • SEO - Setting up Meta title, meta keywords, meta description on product, category and landing page and worked on SEMRUSH tool
  • Order Management: Handling Magento order issues, refund process, and CSAT issues. We help with order management by tracking order from the initial purchase transaction, through the entire fulfillment process and work with other cross- functional teams to troubleshoot and resolve the order issue. Worked on tools like SalesForce and Jira to handle customer issues

Magento Administrator and Operation manager

Paper Design Company Pvt Ltd.
01.2017 - 10.2020
  • Generate and update website content (products, product descriptions, search tags, content, promotions)
  • Implement website changes and functional improvements Maintain and update the Magento admin backend system for the PDC Website
  • Reporting - Completion of Sales, Orders, Inventory, Billing, Invoices and other Magento reports
  • Managed ecommerce accounts Amazon.in, Jaypore.com, Propshop24.com. Responsible for order entry, packaging and shipment

Associate Software engineer

Touchstone Enterprises Pvt Ltd
12.2012 - 02.2016
  • Generating and update website content (products, content, promotions)
  • Working with agencies to build traffic & sales via the website (Email marketing provider, e-commerce provider, etc)
  • Experienced on website or e-commerce CMS(Magento, Opencart and Drupal)
  • Troubleshooting, MIS report and maintenance of customer relationship management (Zoho CRM)
  • Knowledge of Email marketing such as Mailchimp and Leadsquared

Education

Bachelor of Engineering - Electronics and communication

Visvesvaraya Technological University
Kushalnagar
01.2012

Skills

  • CMS Tools
  • Magento / Opencart
  • BigCommerce
  • Confluence / Jira
  • Zoho CRM
  • HTML / CSS
  • Jenkins
  • EBS Admin Portal (Oracle)
  • Browsersack
  • SEO
  • Digital River Global Commerce
  • Clickup / AHA!
  • Order Management
  • ShipperHQ / B2B
  • MS Office - Excel/PowerPoint
  • Checkout/Tamara/Tabby

Certification

  • Adobe Certified Expert - Magento - Manage Catalogs and Products Using Adobe Commerce
  • Adobe Certified Expert - Magento- Page Builder for Business Users
  • Adobe Certified Expert - Magento - Managing Your Magento 2 Store
  • Adobe Certified Expert - Create and Manage Analytics Reports

Languages

ENGLISH, KANNADA, TAMIL, HINDI

Projects

Platform Migration:, Drupal to AEM, Digital River to Magento, Opencart to Magento, Handled more than 50000 products in B2B and B2C website

Timeline

Technical Manager

Alshaya Group
10.2024 - Current

eCommerce Specialist - Consultant

AMETEK, Inc.
05.2024 - 10.2024

eCommerce Operation Specialist

VMware Software India Pvt Ltd.
10.2020 - 01.2024

Magento Administrator and Operation manager

Paper Design Company Pvt Ltd.
01.2017 - 10.2020

Associate Software engineer

Touchstone Enterprises Pvt Ltd
12.2012 - 02.2016

Bachelor of Engineering - Electronics and communication

Visvesvaraya Technological University

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Kavitha V B