Kavuluri Manasa Srilaxmi
Software Engineer
Visakhapatnam
Summary
Dynamic Senior System Engineer with extensive experience of 3years at Tata Consultancy Services, adept in SQL and ServiceNow. Proven track record in resolving critical production issues and enhancing system performance through effective incident management. Strong analytical skills complemented by a commitment to ITIL principles, ensuring optimal service delivery and client satisfaction, seeking the position of Software Engineer, to contribute to the company’s growth and in turn ensuring personal growth within organization.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Senior System Engineer
Tata Consultancy Services
Visalhapatnam
05.2022 - Current
- Working with DEV, DBA’s, and OS administrators to resolve the issues in application & resolving the tickets within the SLA and communicating with clients to resolve the issues as per the requirements within SLA.
- Deploy production upgrades by implementing required changes in the application configurations.
- Having hands on experience on ServiceNow Tool.
- Good analytical and problem-solving skills for resolving security issues & Provides 24x7 support in batch monitoring based on shift to avoid any significant batch problems.
- Following ITIL Principles in handling Service and Incident Management process.
- Health check and monitoring production system and job scheduling to ensure SLA is meet.
- Worked with web related applications & also worked on reboot activities in Production and Non Production systems.
- Modifying user authorization access.
- Handling of Priority production issues & Resolving and troubleshooting different kind of Job Failures in production Systems.
- Involved in system monitoring & Identifying post production challenges by monitoring and initiating steps to fix those issues.
- Involved in incident management, problem management, and change management.
Education
B.Tech - Computer Science & Engineering
Avanti Institute of Engineering And Technology
Narsipatnam 06.2016 - 10.2020
Intermediate - MPC
Sri Chaitanya Junior Collage
Anakapalle, India 06.2014 - 05.2016
SSC
Vidhyadhari Public School
Anakapalle, India 03.2013 - 03.2014
Skills
Technical Skills : SQL, Linux & Unix Basics, Putty, Remote Desktop Connection, ODI -Control M, Filezilla, Winscp, Active Directory, Windows Applications, Shell Scripting
Ticketing Tools : ServiceNow, NG Auto fix
Monitoring-Scheduling Tool : Control M
Ticketing Tools : ServiceNow, NG Auto fix
Database Tool : SQL Developer
Operating System : Windows,Unix,Linux
Accomplishments
• Received appreciations from Clients and key users from different regions for providing the quick support during weekends.
Additional Information
Hobbies :
Hobbies
- Cooking new recipes.
- Spending time with friends.
Timeline
Senior System Engineer
Tata Consultancy Services
05.2022 - Current
B.Tech - Computer Science & Engineering
Avanti Institute of Engineering And Technology
06.2016 - 10.2020
Intermediate - MPC
Sri Chaitanya Junior Collage
06.2014 - 05.2016
SSC
Vidhyadhari Public School
03.2013 - 03.2014
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