KAVYA A M
Bangalore
Summary
Accomplished Product Operations & Program Manager with 9+ years driving cross-functional programs and large-scale initiatives in e-commerce, logistics, and B2B sectors. Expertise in coordinating program launches, enhancing operational processes, and developing KPI dashboards. Skilled in collaborating with Product, Engineering, and Business teams to deliver scalable solutions and improve customer experiences.
Overview
3
3
Languages
1
1
Certification
9
9
years of professional experience
Work History
Program Manager
Amazon Transportation Services Pvt. Ltd.
04.2023 - Current
- Oversaw operational programs for products used by 10,000+ sellers in India.
- Facilitated cross-functional collaboration among operations, sales, technology, and business teams to ensure effective program rollouts.
- Tracked milestones and risks to ensure launch readiness for large-scale operational initiatives.
- Conducted weekly business reviews to promote accountability and document actionable items.
- Developed KPI dashboards and reports using QuickSight and Excel to enable data-driven strategic decisions.
- Standardized SOPs and governance frameworks that streamlined onboarding processes and improved new hire integration.
- Led middle mile pickup expansion to enhance efficiency and decrease last mile reliance.
- Reduced operational escalations by 50% through the implementation of a new escalation management program.
Channel Team Lead
Amazon India
10.2020 - 03.2023
- Coordinated large-scale operational expansion during COVID-19, successfully scaling operations to 8,000+ shipments per day.
- Managed daily operational planning, conducted performance reviews, and facilitated cross-functional stakeholder communication to enhance operational effectiveness.
- Led regional operations supporting Same-Day Delivery programs across South India.
- Built performance dashboards and monitored KPIs to identify operational risks and improvement opportunities.
- Standardized operating procedures across multiple locations, improving execution quality and ensuring compliance.
- Identified and implemented process improvements, enhancing operational workflows and team efficiency.
- Reduced operational losses by strengthening return verification controls, preventing approximately ₹0.5 million annually.
- Facilitated regular review meetings, documented action items, and drove timely execution across stakeholders.
Sales Engineer
LAPP India
06.2017 - 10.2020
- Achieved 120% of sales targets, generating ₹20 crore in revenue.
- Managed 20+ B2B clients, resulting in 20% year-over-year growth.
- Generated qualified leads through cold calling and networking, contributing to a robust sales pipeline.
- Conducted market research that identified emerging sales opportunities and trends, informing strategic decisions.
- Utilized CRM software to track leads, customer interactions, and sales progress.
- Collaborated with clients to assess technical project requirements for successful delivery.
- Developed strong relationships with key clients, enhancing sales and retention.
- Maintained customer relationships, fostering satisfaction and loyalty that supported long-term retention.
Education
B.E. - Aeronautical Engineering
SCT Institute of Technology
Bangalore06-2016
Skills
- Program Management
- Product Launch Coordination
- Stakeholder management
- KPI reporting
- Business reviews
- Risk management
- Goal tracking
- Process automation
- SOP development
- Advanced Microsoft Excel
- Data Analysis
- Waterfall
- Supply Chain Management
- Operational Strategy
- Strategic planning
- Problem solving
- Decision making
Languages
English
Proficient (C2)
C2
kannada
Native
Native
Hindi
Intermediate (B1)
B1
Certification
- Program management learner certificate
Timeline
Program Manager
Amazon Transportation Services Pvt. Ltd.
04.2023 - Current
Channel Team Lead
Amazon India
10.2020 - 03.2023
Sales Engineer
LAPP India
06.2017 - 10.2020
B.E. - Aeronautical Engineering
SCT Institute of Technology