Kavya Jagani
Analyst New Accounts
Gurugram
Summary
Self-motivated and goal-oriented with high degree of flexibility, creativity, resourcefulness, commitment and optimism Superior communication skills, verbal as well as written coupled with ability to perform above expectations.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
New Accounts Analyst
American Express
04.2022 - Current
- Overall job purpose is to take care of client on boarding which includes multiple investigation in reference to Fraud, AML and KYC.
- Adhere to compliance, procedures and policy guidelines company.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Co-operate and assist team managers in maintenance of service level agreement (SLA) and key performance indicators by playing effective role in team
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Validated results and performed quality assurance to assess accuracy of data.
- Researched and adopted new technologies to add value to existing offerings.
Analyst Insurance
Admiral Solutions
06.2021 - 03.2022
- Worked as Customer Resolution Expert, Overall job purpose is to deal with personal and premier customers to handle their dissatisfaction or complaints against Insurance and to fix them by providing best resolution or outcome at first point of contact to retain business.
Provided personalized customer service, proactively addressing customer needs and building positive relationships
Provided customers with product information, demonstrating knowledge of product features and benefits
Sales and Reservations Associate
Marriott International, Inc.
08.2018 - 05.2021
- Managed reservations, seating guests and managing wait times to ensure all guests were served in timely manner.
- Scheduled and confirmed appointments and reservations, maintained records of guest reservations and check-ins, ensuring accuracy and completeness.
- Utilized computer software to accurately enter data and manage reservations.
- Accurately recorded reservations and waitlist information, resulting in efficient seating management.
- Provided personalized travel arrangements for guests, including transportation, accommodation, and tour reservations.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Led training sessions for new employees to ensure smooth integration into company culture and workflow.
- Maintained relationships with customers to maximize sales opportunities.
Education
Bachelor of Science - Hospitality Management And Catering Services
Yashwantrao Chawan Maharashtra University
Pune 05.2014 - 06.2017
Skills
Microsoft Suite
undefinedAccomplishments
Awarded Employee of the Month multiple times for best Performance at Marriott International
Timeline
New Accounts Analyst
American Express
04.2022 - Current
Analyst Insurance
Admiral Solutions
06.2021 - 03.2022
Sales and Reservations Associate
Marriott International, Inc.
08.2018 - 05.2021
Bachelor of Science - Hospitality Management And Catering Services
Yashwantrao Chawan Maharashtra University
05.2014 - 06.2017
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