Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kavya Naalla

Hyderabad, TS

Summary

Account management professional with extensive experience at Sutherland Global Services, specializing in customer relationship management and team leadership. Proven ability to resolve complex issues while mentoring peers, resulting in enhanced client satisfaction. Strong communication skills and software proficiency contribute to improved operational efficiency.

Overview

5
5
years of professional experience

Work History

Associate- Account management

Sutherland Global Services
Hyderabad, TS
02.2024 - Current
  • Delivered prompt and accurate responses to customer inquiries via web chat.
  • Assisted customers in troubleshooting technical issues, adhering to Advisor style guide.
  • Tracked customer requests and resolutions effectively using company software.
  • Mentored junior team members while serving as backup subject matter expert.
  • Managed a nesting batch of five members to ensure efficient operations.

Sr E-Support Officer

24-7 Intouch India Pvt Ltd
Hyderabad, Mindspace.
05.2023 - 01.2024
  • Resolved customer queries and escalated complaints through chat and call interactions.
  • Documented inquiries by summarizing details in customer accounts.
  • Managed customer concerns to uphold positive relationships with clients.

Process Associate

GSS Info- tech
Hyderabad, TS.
01.2021 - 03.2023
  • Reviewed claims submissions and verified accuracy of contained information.
  • Processed claim payments in compliance with federal, state, and company regulations.
  • Collaborated with claim handlers to prepare comprehensive claim notices.

Education

Intermediate - Math's & Science

Sri Sarada Junior College
Hyderabad, TS
06-2018

Skills

  • Customer relationship management
  • Software tools proficiency
  • Account management
  • Employee training
  • Communication skills
  • Team leadership
  • Subject matter expertise
  • Creative problem solving

Timeline

Associate- Account management

Sutherland Global Services
02.2024 - Current

Sr E-Support Officer

24-7 Intouch India Pvt Ltd
05.2023 - 01.2024

Process Associate

GSS Info- tech
01.2021 - 03.2023

Intermediate - Math's & Science

Sri Sarada Junior College

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Kavya Naalla