Kavya S
Bengaluru
Summary
A dynamic Quality Management and Process Improvement professional, specializing in process streamlining, compliance, and integrity checks. Seeking to leverage expertise in quality assurance and process optimization to drive continuous improvement and enhance customer experience.
HIGHLIGHTS OF EXPERTISE
- Process Improvement & Streamlining
- Compliance & Integrity Checks
- Quality Assurance & Performance Evaluation
• Training & Development
• Stakeholder Engagement
• SOP Development & Implementation
• Calibration & Audit Management
• Data Analysis & Reporting
Overview
3
3
years of professional experience
Work History
Senior Quality Analyst
Medops Technology Pvt. Ltd [Medfin]
10.2023 - Current
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Enhanced customer satisfaction by conducting root cause analyses and implementing corrective actions for reported issues.
- Streamlined quality assurance processes through the development of comprehensive test plans and checklists.
- Reduced production errors by training team members on best practices in quality control and continuous improvement techniques.
- Auditing calls of Marketing and Sales team giving real-time feedback and rating calls using AI tool- Convin.
- Engage with stakeholders, driving discussions and reviews, and ensure action
- Oversee the hiring and training of new employees, leading internal and external calibration sessions, and driving quality assurance performance
- Conduct employee performance evaluations, identify trends, and initiate corrective actions when necessary.
- B2B
- Increased client satisfaction by delivering high-quality B2B publications and maintaining communication throughout the project.
- Developed a streamlined publication process for improved efficiency, resulting in faster turnaround times for clients.
- Established strong relationships with industry experts to enhance the quality and credibility of published content.
- Conducted in-depth market research for identifying trends and opportunities, driving business growth through targeted content.
Senior Operations Executive
Practo Technologies Pvt Ltd
02.2022 - 09.2022
- Streamlined operational processes by identifying inefficiencies and implementing targeted improvements.
- Achieved significant cost savings through strategic negotiations with vendors and suppliers.
- Led a team of professionals to successfully execute complex projects on time and within budget.
- Improved overall customer satisfaction rates by implementing new training programs for frontline staff.
- Handling complete process of patients and working in patient experience team
Quality Assurance Analyst
TATA 1MG
02.2021 - 01.2022
- Quality Control TATA 1Mg B2B orders – end to end process Feb'21-Jan'22 Makali, Bangalore Using ODIN application, verifying and validating.
- Orders before delivering to customers PSP orders (Pyzer orders)- Verifying high value order and perform RX validation Creating e-invoice using Excel.
- Generating E-way bills on e-way bill government portal.
- Auditing of B2B orders Handling customer complaints
Education
Bachelor of Science - Engineering Technology
SHRIDEVI INSTITUE OF ENGINEERING
TUMKUR 08.2015
Skills
- Proficient in MS Office Suite, including Excel, Word, and PowerPoint
- Strong analytical and problem-solving abilities
- Excellent interpersonal and communication skills
- Team player with the ability to lead and motivate others
Accomplishments
• Participated in state level anveshana competition.
• Obtained achievements in schools and college annual sports meeting during academic year.
• Represented college in several inter college tournaments.
• Completed all the levels of abacus with full scores.
• Performance Excellence Award under Quality Check Category for September-21
Timeline
Senior Quality Analyst
Medops Technology Pvt. Ltd [Medfin]
10.2023 - Current
Senior Operations Executive
Practo Technologies Pvt Ltd
02.2022 - 09.2022
Quality Assurance Analyst
TATA 1MG
02.2021 - 01.2022
Bachelor of Science - Engineering Technology
SHRIDEVI INSTITUE OF ENGINEERING
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