Summary
Overview
Work History
Education
Skills
Timeline
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Kavya S

BRANCH BANKING VRM
Bengaluru

Summary

Dynamic professional with a proven track record at Kotak Mahindra Bank, enhancing performance metrics through innovative management strategies. Skilled in customer relationship management and team leadership, I successfully improved customer satisfaction and streamlined processes, driving significant business growth and fostering a collaborative work environment.

Overview

3
3
years of professional experience
5
5
Languages

Work History

Deputy Manager

Kotak Mahindra Bank
09.2024 - Current
  • Improved team efficiency by streamlining processes and implementing innovative management strategies.
  • Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
  • Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
  • Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.

Assistant Manager

HDFC Bank
07.2022 - 03.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.


Education

Bachelor of Arts - Commerce

Maharani Women's Degree College
Bengaluru, India
04.2001 -

Skills

    Enhanced Performance Metrics

    Task delegation

    Sales and marketing

    Sales strategies

    Decision-making capacity

    Team leadership

    Customer relations

    Adaptability and flexibility

    Time management

    Customer relationship management (CRM)

Timeline

Deputy Manager

Kotak Mahindra Bank
09.2024 - Current

Assistant Manager

HDFC Bank
07.2022 - 03.2024

Bachelor of Arts - Commerce

Maharani Women's Degree College
04.2001 -
Kavya SBRANCH BANKING VRM