Kavya S
BRANCH BANKING VRM
Bengaluru
Summary
Dynamic professional with a proven track record at Kotak Mahindra Bank, enhancing performance metrics through innovative management strategies. Skilled in customer relationship management and team leadership, I successfully improved customer satisfaction and streamlined processes, driving significant business growth and fostering a collaborative work environment.
Overview
3
3
years of professional experience
5
5
Languages
Work History
Deputy Manager
Kotak Mahindra Bank
09.2024 - Current
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
Assistant Manager
HDFC Bank
07.2022 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Bachelor of Arts - Commerce
Maharani Women's Degree College
Bengaluru, India 04.2001 -
Skills
Enhanced Performance Metrics
Task delegation
Sales and marketing
Sales strategies
Decision-making capacity
Team leadership
Customer relations
Adaptability and flexibility
Time management
Customer relationship management (CRM)
Timeline
Deputy Manager
Kotak Mahindra Bank
09.2024 - Current
Assistant Manager
HDFC Bank
07.2022 - 03.2024
Bachelor of Arts - Commerce
Maharani Women's Degree College
04.2001 -
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