KAVYA S A
Summary
Dynamic and results-oriented professional with extensive experience in administrative support and customer service, notably at Sagility. Excelled in problem-solving and critical thinking, significantly enhancing customer satisfaction and operational efficiency. Demonstrated exceptional organizational skills and a commitment to accuracy, leading to a marked reduction in data entry errors.
Overview
4
4
years of professional experience
Work History
Clerk Trainee (Purchase)
International Centre for Theoretical Sciences
09.2024 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Senior process consultant
Sagility
11.2020 - 08.2024
- Process all insurance claims by reviewing the customers policy in relation to the claim being made
- Organized in all work to prevent errors or miscommunication
- Investigate the claim to ensure it is accurate and true
- Determine coverage if any and the impact on the future coverage of the client
- Released payment checks
- Capable of performing work independently and efficiently
Education
Master of business administration - Finance And Accounting
Shushruthi Institution of Management Studies
Bengaluru, India06-2019
Bachelor of commerce - Accounting And Taxation
Sambhram Institution of Management Studies
Bengaluru, India06-2017
Pre-university course - SEBA
Sambhram College
Bengaluru, India04-2014
Skills
- Problem-Solving Skills
- Critical Thinking Skills
- Flexibility
- Communication Skills
- Responsibility
- Organization Skills
- Customer Satisfaction
- Administrative Support
- File Maintenance
Languages
Kannada
English
Hobbies and Interests
- Painting
- Listening to music
- Reading
Timeline
Clerk Trainee (Purchase)
International Centre for Theoretical Sciences
09.2024 - Current
Senior process consultant
Sagility
11.2020 - 08.2024
Master of business administration - Finance And Accounting
Shushruthi Institution of Management Studies
Bachelor of commerce - Accounting And Taxation
Sambhram Institution of Management Studies
Pre-university course - SEBA
Sambhram College
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