Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Kavya Sivakumar

Team Lead | Client Management | Process Optimization
Chennai

Summary

Client-focused Senior Tax Analyst with 5 years of progressive experience at Ernst & Young LLP. Proven ability to lead cross-functional teams, manage global client relationships, and drive operational excellence across PAS EMS Germany. Adept at SLA compliance, automation initiatives, and stakeholder engagement.

Overview

5
5
years of professional experience
7
7
years of post-secondary education
4
4
Certifications

Work History

Team Lead - Senior Analyst

Ernst Young, LLP
11.2019 - 02.2025
  • Client Deliverables and SLA Compliance Lead: Ensured 100% adherence to contractual SLAs across multiple client engagements by conducting thorough quality reviews and enforcing process protocols. Successfully handled over 150+ client deliverables per quarter, maintaining a 98% first-time accuracy rate and resolving escalations within 24 hours to uphold service excellence and client trust.
  • Cross Functional Collaborations: Developed a high level understanding of all the work streams of EMS and collaborate with different work streams as required by the business. Leverage ideas from other engagements and experiences to enhance effectiveness of work, discuss with other Seniors on best practices to be implemented across all engagements.
  • RPA Automation Project Lead: Collaborated closely with the RPA Automation team and Highlighting inefficient processes from the engagements and eliminating manual tasks through automation. Developed business cases, obtained leadership approval for budgets, and provided end-to-end support until the project went live.
  • Project and Team Coordination Lead: Assign tasks to team members based on their strengths and skillsets. Manage project timelines, Monitor the progress of work and make adjustments as necessary to meet deadlines. Facilitate team meetings to ensure everyone is aligned on objectives, updates, and priorities..

Advanced Analyst

Ernst Young, LLP
09.2021 - 08.2023
  • SPOC – Client Service Delivery Lead: Served as the single point of contact for day-to-day execution across global and local engagements, managing service delivery for over 60 mid-sized clients and several large enterprise accounts. Ensured consistent quality, timely deliverables, and SLA adherence while coordinating across internal teams and client stakeholders to maintain high service standards
  • Engagement Management: Managed EMS workstreams for assigned clients, ensuring the smooth delivery of services that aligned with client needs and expectations, collaborating across functions.
  • Client Relationship Management: Developed and maintained strong, long-term client relationships, gaining insights into their goals, challenges, and industry trends to provide strategic advice.
  • Client Account Performance Tracking: Tracked client account performance, analyzing KPIs, and delivering regular reports to leadership with actionable insights for improvement.

Analyst

Ernst Young, LLP
11.2019 - 08.2021
  • Assisted in end-to-end client setup, including onboarding, data collection for return preparation, and coordination of invoice billing to ensure timely clearance.
  • Ensured SLA compliance through consistent execution of daily deliverables and high-quality output.
  • Collaborated with Tax teams to streamline document management, ensuring all required materials were in place for timely TR preparation and delivery.
  • Acted as a liaison between clients and tax teams, resolving queries promptly and collecting missing documentation as needed.
  • Supported reporting activities by generating detailed reports, monitoring shared mailboxes, and maintaining responsive client communication.

Education

Master of Science - Counselling Psychology

Madras University
Chennai
01.2020 - 01.2022

Bachelor of Science - Psychology

Ethiraj College For Women
Chennai
01.2016 - 01.2019

HSC - undefined

Bharathiyar Matriculation Higher Secondary School
01.2015 - 01.2016

SSLC - undefined

Bharathiyar Matriculation Higher Secondary School
01.2013 - 01.2014

Skills

  • Agile project management
  • Accounts and Project Management
  • Client-Centric Strategy development
  • Stakeholder Management

Certification

Analytics - Data Science - EY Credly

Accomplishments

    Strategic Impact

  • Reduced manual workload by 40% through successful RPA automation.
  • Achieved 100% SLA compliance for 12 consecutive months across PAS EMS Germany
  • Improved client satisfaction scores by 25%, based on internal feedback and repeat business metrics—leading to stronger client retention and onboarding of new business opportunities. This built stakeholder trust, resulting in the transfer of additional engagements to our team and contributing to overall business growth.
  • Identified inefficient processes in billing and payment reconciliation, and recommended automation solutions to reduce manual effort—enhancing accuracy and saving team hours.

    • Leadership & Team Development

  • Mentored 10+ junior analysts, resulting in 3 internal promotions

Timeline

Advanced Analyst

Ernst Young, LLP
09.2021 - 08.2023

Master of Science - Counselling Psychology

Madras University
01.2020 - 01.2022

Team Lead - Senior Analyst

Ernst Young, LLP
11.2019 - 02.2025

Analyst

Ernst Young, LLP
11.2019 - 08.2021

Bachelor of Science - Psychology

Ethiraj College For Women
01.2016 - 01.2019

HSC - undefined

Bharathiyar Matriculation Higher Secondary School
01.2015 - 01.2016

SSLC - undefined

Bharathiyar Matriculation Higher Secondary School
01.2013 - 01.2014

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Kavya SivakumarTeam Lead | Client Management | Process Optimization