Kavya Verma

Over 8 years of IT experience with a focus on business analysis, program coordination, and operations delivery. Expertise in translating business requirements into technical documentation and ensuring seamless project execution from discovery to delivery. Proven track record in supporting end-to-end project execution, developing key artifacts, and facilitating strong alignment between business and technical teams. Skilled in agile practices, client handling, and stakeholder management across various industries, delivering measurable outcomes and long-term value. Managerial professional accomplished at project management. Coordinates operations to maximize productivity and efficiency while reducing costs. Experience in staff management and business development.

• Served as Subject Matter Expert (Client Specialist) for multiple International Operations and CRM projects.
• Supported Program Management, Product Operations, Delivery Governance, and cross-functional coordination across global teams.
• Worked in Agile environments, managing sprints, backlog refinement, and Jira tracking.
• Led a team of 30, managing international operations and driving upselling and sales performance.
• Conducted requirement gathering and analysis; prepared BRD and FRD to translate business needs into technical requirements.
• Created process flows, system diagrams, and documentation using Visio, Lucid chart, and Excel.
• Designed wireframes and prototypes using Axure and Balsamiq.
• Supported User Acceptance Testing (UAT) by validating features and sharing feedback with development teams.
• Performed GAP analysis and root cause analysis to identify functional improvements.
• Implemented change management initiatives and ensured effective communication with clients and stakeholders.
• Standardized processes through SOPs, process flows, and escalation matrices.
• Extracted and analyzed data using SQL; experienced with Power BI and Tableau for reporting.
• Contributed across the SDLC (Waterfall and Agile-Scrum) lifecycle.
• Trained and mentored new team members, supporting onboarding and team development.
• Managed stakeholder communication, sharing weekly updates through reports and review calls.
• Monitored sales and performance metrics, collaborating with teams to improve product demand and performance.

• Achieved successful programme delivery through expert management of global teams.
• Enabled business transformation initiatives that streamlined operations.
• Drove process optimisation resulting in improved operational excellence.
• Mentored junior staff, providing guidance and support to enhance their skills and promote professional growth within the team.
• Coordinated with senior management to implement strategic plans for revenue growth.
• Conducted performance reviews, providing constructive feedback and setting individual goals.
• Established the operations process for Middle East region at Turito for the team of 50.
• Hired and trained teams to sell new product (OYO Life) & work on LMS (At OYO)
• Lead Digital Marketing and Relationship Club at JK Business School.
• Lead a team of 30 to Organize, Anchor and Manage National Conference at JK Business School.
• Won laurels in various Live Debate Competition at JK Business School.
• Class Representative for batch 2017-19.
• Member of HR and CRC club at JKBS.