Kavya Devaiah

• Responsible for building world class Space and Presentation product solutions across global teams both for various personas both internal teams and vendors
• Worked on feature development and code implementation on front-end web applications, back-end API services, API portal and API gateway capabilities.
• Consulted with product development teams to enhance products based on customer interest data.
• Interacted with internal stakeholders as voice of customer.
• Liaised with product team and development team to help break down requirements.
• Owned and prioritized product backlog..Broke project into epics and implementable user stories.
• Oversaw entire product deployments from vision and creation to rollout and delivery building in efficiency benefits of 20K hours and 10% improvement in accuracy
• Resolved staff conflicts and identified potential areas of improvement.
• Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.

• Maximized performance by monitoring daily activities and mentoring team members.
• Maintained professional, organized, and safe environment for employees and accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground..
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Transition from Operations to Data Insights – Played pivotal role in building a new operating model, team structure, roles and responsibilities, transitioned team from operations working model to Data Insights driven area where focus is on understanding recurring issues for Stores and solve them
• Pioneered chatbot initiative from Target India by working in partnership with Process Reengineering team (PRA) created POCs which was showcased to various global leaders, receiving overwhelming positive response this initiative went live in stores in 2019 as “Myhelp” product which is available in over 1900+ stores used by over 300K Store team members daily

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• Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
• Developed work plans, gathered and synthesized data, led analyses and implemented recommendations to define, structure and execute strategic and operational initiatives.
• Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Performed gap analysis to identify areas of improvement.