Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Abilities Strengths
Disclaimer
Personal Information
Timeline
Hi, I’m

Kavyashree Dathrak

Process Trainer
Hyderabad
Kavyashree Dathrak

Summary

Professional process trainer with strong focus on team collaboration and achieving results. Proven ability to develop and implement effective training programs, ensuring seamless adaptation to evolving needs. Skilled in instructional design, process optimization, and performance analysis. Reliable, adaptable, and driven by commitment to excellence in training and development.

Overview

5
years of professional experience
3
Languages

Work History

Teleperformance
Hyderabad

Process Trainer
01.2023 - Current

Job overview

  • Conducting classroom training & Virtual sessions for new hires and existing employees.
  • Utilizing different learning methods and training materials (e.g., eLearning, instructor-led training, role-playing) to engage trainees.
  • Traveled to three different states to conduct training batches for various teams, ensuring consistency in training delivery across locations.
  • Providing on-site support, including conducting refresher sessions and offering additional guidance where needed to reinforce training concepts.
  • Conducts MBR, WBR regularly
  • Attending Client & Internal Calibrations
  • Attending DSM’s, New Hire Induction Meets
  • Conducting TNI,TNA, 5 Why’s
  • Consistently awarded 'Best Trainer' four times for achieving high throughput and exceptional New Hire Training (NHT) team performance.

GENPACT
Hyderabad

Process Associate/Process Developer
10.2020 - 01.2023

Job overview

  • We are the visible leaders for Professional Hosting Services for the entire company. It's our responsibility to maintain and enhance the perception of AHS both internally and externally by supporting our business partners and Winning the Web Professional.
  • We are the base of incident management for PHS.
  • Agent Interactions via Chats, Walk-ups, IRIS Tickets and Escalation handling.
  • Making use of all the available Resources, Tools, Knowledge bases, Customer’s account, Peers and Jr. Admin for troubleshooting the issues.
  • Own every issue that is brought to our attention and take control of the situation and make sure that we do what is right for the customer while educating the agent that you are assisting.
  • Make decisions that will benefit the customer, the representative you are supporting, and the company.

Education

Pondicherry University
Pondicherry

M.Tech from Electronics And Communications Engineering
04.2019

University Overview

Anurag Group of Institutions
Hyderabad

B.Tech from Electronics And Communications Engineering
04.2017

University Overview

Sri Sai Krupa Junior College
Bhongir

Higher Secondary
03.2013

University Overview

Mother Teresa English Medium High School
Bhongir

Secondary School
04.2011

University Overview

Skills

Accomplishments

Accomplishments
  • Got promoted as Professional Hosting Services (Hosting Expert) for Go Daddy India in the month of January 2021.
  • Got appreciation from CEO on completion of apprenticeship training program and converted as Full time employee later organization promoted me as process developer.
  • Six Sigma Lean certified in Project associating and implementation for Product Positioning Matrix in customer service.

Interests

Learning New Technologies/Process

Browsing
Reading books

Abilities Strengths

Abilities Strengths
  • Versatile Nature
  • Ability to prioritize tasks and workloads in order of importance
  • Strong decision making and problem-solving skills
  • Able to motivate and lead others in a team environment
  • Ability to deliver results within deadlines
  • Efficiency in Communication and Writing Skills
  • Can be mold easily to the existing environment

Disclaimer

Disclaimer
I hereby declare that all details furnished above are true to the best of my knowledge and belief.

Personal Information

Personal Information
  • Father's Name: Dathrak Dayakar
  • Date of Birth: 04/26/96

Timeline

Process Trainer
Teleperformance
01.2023 - Current
Process Associate/Process Developer
GENPACT
10.2020 - 01.2023
Pondicherry University
M.Tech from Electronics And Communications Engineering
Anurag Group of Institutions
B.Tech from Electronics And Communications Engineering
Sri Sai Krupa Junior College
Higher Secondary
Mother Teresa English Medium High School
Secondary School

Similar Profiles

CREATE PROFILE
Kavyashree DathrakProcess Trainer