Pulkita Gupta
Indore
Summary
Results-driven Process Trainer known for productivity and efficient task completion. Specialize in developing comprehensive training materials, implementing effective training strategies, and evaluating performance metrics to ensure optimal outcomes. Excel in communication, leadership, and problem-solving skills, contributing to successful team development and process improvement initiatives.
Overview
3
3
years of professional experience
Work History
Process Trainer
WNS
Indore
02.2024 - Current
- Maintained accurate records of all process training activities including attendance and evaluation results.
- Collaborated with other departments to develop effective integration strategies between different processes.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Advised supervisors on how to effectively coach and mentor new employees during their transition period.
- Explained goals and expectations required of trainees.
Senior Associate
WNS
Indore
08.2022 - 02.2024
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Corresponded with many customers daily, effectively building outstanding skills in writing.
- Provided helpful information to customers about products or services.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
Bachelor of Arts -
DAVV
Indore05-2021
Skills
- Employee training
- Performance evaluation
- Communication skills
- Coaching techniques
- Problem solving
- Coaching and mentoring
- Training delivery
- Train-the-trainer
- Performance improvement
- Classroom expertise
Accomplishments
- Awarded for 100%SDA graduation
- Awarded as the best trainer
Timeline
Process Trainer
WNS
02.2024 - Current
Senior Associate
WNS
08.2022 - 02.2024
Bachelor of Arts -
DAVV
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