Pratyush Kamal
Jaipur
Summary
Process Trainer with nearly 3 years of experience at Teleperformance, recognized for excellence in training and employee development. Strong skills in Microsoft Office and communication, facilitating improved team performance and customer interactions. Enthusiastic about creating collaborative and growth-oriented environments.
Overview
3
3
years of professional experience
Work History
Process Trainer
Teleperformance
Jaipur
11.2023 - Current
- Conducting end-to-end training for new hires, including pilot and SMB (Small Medium Business) batches.
- Responsible for TNA (Training Needs Analysis) and delivering process training to ensure smooth transitions for new projects.
- Designed and presented MBR, QBR, and WBR decks to stakeholders.
- Leading and mentoring line-trainers for consistent team development.
Technical Support Engineer
Teleperformance
11.2022 - 11.2023
- Provided technical support for premium international processes across North America and EMEA regions.
- Focused on improving customer experience and resolving issues efficiently in a fast-paced environment.
Education
Bachelor of Business Administration - Business Administration
Commerce College, Rajasthan University
Rajasthan, India10-2022
Skills
- Microsoft Office proficiency
- Excel expertise
- Employee training
- Effective communication
- Team coordination
- Collaboration techniques
- Training delivery
- Training needs analysis
- BEST framework application
- Coaching techniques
- Training program development
Languages
- English, Fluent
- Hindi, Fluent
Certifications
- Lean Six Sigma Yellow Belt Certified, 2025
- JUMP Certified, 2024
- Microsoft UpGrade Foundation in AI, 2025
- Best Trainer Certificate, 12/01/24, 04/01/25
Personal Information
Hobbies: Fitness & Gym, Gaming
Timeline
Process Trainer
Teleperformance
11.2023 - Current
Technical Support Engineer
Teleperformance
11.2022 - 11.2023
Bachelor of Business Administration - Business Administration
Commerce College, Rajasthan University
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