Travelling
Mohit Keswani
Process Trainer
Gurugram
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Process Trainer
Quinte Financial Technologies
Gurugram
02.2022 - Current
- Training Lead for BFSI line of business.
- Process Setup for different line of businesses.
- Created unique materials to support training programs.
- Delivered robust training courses via classroom, Virtual & e-learning programs.
- Supported OJT batches & Live call barging.
- Client interaction.
- Process enhancements via PKT, Quiz's & Calibrations.
- Train the Trainer.
- Developed new and improved training programs to fit underserved areas.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Analyzed and evaluated training effectiveness and program outcomes.
- Trained and mentored new personnel hired to fulfill various roles.
- Provided coaching and mentoring to employees.
- Facilitated virtual, in-person and blended learning sessions.
Process Trainer
Teleperformance
Jaipur
01.2020 - 01.2022
- Provided subject matter expertise on all company offerings.
- Delivered Classroom & Virtual Trainings (New Hired, Cross skills).
- Conducted Refresher sessions on various topics.
- Designed and delivered web-based, self-directed learning materials.
- Provided coaching and mentoring to employees.
Subject Matter Expert
Teleperformance
Jaipur
01.2018 - 12.2019
- Provided subject matter expertise on all company offerings.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Monitored and tracked user progress to identify improvement opportunities.
Education
Bachelors of Commerce - Accountancy, Economics, Business Studies
Rajasthan University
Jaipur 05.2013 - 05.2016
Skills
Instructional strategies
Training program development
Subject matter expertise
Process demonstrations
Training material development
Classroom expertise
Public speaking
Online training experience
Employee training
Planning and Coordination
Flexible and Adaptable
Clerical Support
Certification
Training Development program
Accomplishments
Awarded quarterly and annual rewards & recognition for process setups, brain storming ideas & extended support in training.
Interests
Listening to Music
Cooking
Timeline
Process Trainer
Quinte Financial Technologies
02.2022 - Current
Process Trainer
Teleperformance
01.2020 - 01.2022
Training Development program
01-2020
Virtual enablement Training Program
01-2020
Subject Matter Expert
Teleperformance
01.2018 - 12.2019
Bachelors of Commerce - Accountancy, Economics, Business Studies
Rajasthan University
05.2013 - 05.2016