Kayleigh Malstaff
South Bend
Summary
Dependable and detail-oriented professional with experience in residential cleaning, food service, and preschool volunteer work. Demonstrates strong time management, organization, and communication skills while maintaining high standards of cleanliness, customer service, and safety. Known for reliability, a positive attitude, and the ability to work efficiently in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Server
Rocky River Tap And Table
Mishawaka
05.2025 - Current
- Delivered exceptional customer service by anticipating guest needs and ensuring satisfaction during dining experiences.
- Managed multiple tables while ensuring guest requests were met promptly and orders delivered on time.
- Collaborated with team members during peak shifts to optimize workflow and enhance guest experiences.
- Cultivated relationships with regular customers to foster loyalty and create a welcoming atmosphere.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cleaner
MaidPro
South Bend
06.2022 - Current
- Enhanced workplace cleanliness through thorough daily cleaning tasks, ensuring a hygienic environment for staff and clients.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Improved cleaning efficiency by implementing color-coded cloth system, reducing risk of cross-contamination.
- Used time management and efficient cleaning methods to meet deadlines.
- Fostered positive working environment by promptly addressing and resolving maintenance issues, enhancing overall facility appearance.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
Crew Member
Portillo's
Mishawaka
11.2020 - 07.2022
- Took orders, prepared meals, and collected payments, ensuring accuracy and speed.
- Served customers at front counter and drive-thru, ensuring timely service.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to fill and complete customer orders efficiently, enhancing overall service delivery.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures and customer service, improving onboarding experience and team performance.
Education
Bachelor of Arts - General Studies
Ball State University
Muncie, IN05-2026
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Skills
- Customer service
- Suggestive selling
- Effective communication
- Team collaboration
- Problem solving
- Multitasking capability
- Quality assurance
- Green cleaning practices
- Creativity enhancement
- Child development
- Early childhood education
- Volunteer coordination
Awards
Scholastic Art and Writing Awards, 2020, Recognized with a Silver Key from the Scholastic Art & Writing Awards, a national program celebrating creative achievement, for an original artwork.
Timeline
Server
Rocky River Tap And Table
05.2025 - Current
Cleaner
MaidPro
06.2022 - Current
Crew Member
Portillo's
11.2020 - 07.2022
Bachelor of Arts - General Studies
Ball State University