K B Harshith Teja

• Role Scope & Leadership: Held entire centre responsibility for the full P&L and operations. Directly managed a large, cross-functional team of 28-40 associates (Sales, Marketing, and Operations), demonstrating robust leadership and Interpersonal Influence.
• Business Planning & Execution: Set and oversaw yearly and intermediate sales plans to achieve revenue objectives. Consistently delivered 100% results in achieving targets across all business verticals for two consecutive academic years.
• Acquisition & Growth: Led teams to drive significant student acquisition, resulting in over 1,700 student enrolments. Applied Strategic Business Planning and Execution to drive business growth.
• Operational Streamlining: Collaborated with cross-functional teams to streamline operational processes and enhance educational content delivery.
• Project and Resource Management: Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met. Supported project management by coordinating timelines and resources effectively.
• Cross-functional Collaboration: Collaborated with cross-functional teams to enhance educational content delivery. Streamlined communication processes between departments to improve efficiency.
• Team Development & Training: Assisted in developing and implementing training programs for new associates, ensuring team competencies were enhanced.
• Stakeholder/Customer Management: Resolved customer inquiries in a timely manner while adhering to service level agreements. Facilitated workshops and meetings to gather feedback from stakeholders.
• Continuous Improvement: Identified areas for improvement, narrowing focus for decision-makers in making necessary changes. Evaluated needs of departments and delegated tasks to optimize overall production.
• Reporting: Maintained documentation and reports for ongoing projects and initiatives.

• Developed and implemented SAP solutions tailored to client requirements, ensuring optimal operational efficiency.

• Managed project setups and delivery, taking ownership of results and client satisfaction.

• Led initiatives to innovate and enhance SAP SD processes, contributing to successful project outcomes.

I successfully led initiatives that improved customer satisfaction and team performance at Vedantu.

• Executed strategic planning to exceed sales targets and drive business growth.

• Developed training programs that enhanced team productivity and effectiveness.

• Contributed to expanding the customer base through targeted initiatives.

• Led cross-functional teams to enhance educational product development and delivery.
• Implemented strategies to improve customer engagement and satisfaction across platforms.
• Coordinated training programs for staff to foster innovative teaching methodologies.

• Drove business development initiatives at BYJU'S, significantly enhancing team performance and sales processes.

• Coached new team members, leading to a 20% improvement in overall team efficiency.

• Streamlined the sales process, resulting in a remarkable 75% increase in conversion rates.

• Achieved 100% of sales targets, contributing to ₹1.4 CR in revenue generation.