Kedar Phondba

• Processed lockbox, ACH, portal, and credit card receipts for customer accounts. Reconciled unidentified payments to avoid unapplied cash postings. Engaged with partners through calls and emails for efficient query resolution. Provided support to the billing and collections teams with thorough client issue research. Handled write-offs, reversals, and returns while overseeing holding account transactions. Reviewed and cleared holding account transactions for accuracy in records.

• Payment entry (reprocessing payments) – Lockbox, bank statements, and portal.

• Partner notifications of payments/unallocated – issues with applications

• AR clearings • Reverse and reallocate (reset and reversal – reprocessing)

• Reversal notification (Lockbox, ACH, and wires) – reversal from the system

• Supplying backup for client refunds.

• GL coding

• Supplying GL coding backup • Write-off approvals • Write-off reversals

• All facet offsets processing – Reversals, CC payments, Portal, Uploads

• Unallocated monitoring.

• Payment research Elite/SAP/invoices, etc.

ERP : SAP, High Radius.

• RESPONSIBLE FOR TRACKING PAYMENTS, RESOLVING BILLING ISSUES, AND PREPARING ACCOUNT STATEMENTS.
• RECOGNIZED AS A DEDICATED PROFESSIONAL DRIVEN TO MEET TEAM TARGETS AND ENHANCE BOTTOM-LINE PERFORMANCE.
• SUCCESSFUL AT EFFICIENTLY HANDLING CLIENT INQUIRIES, BILLING, AND ADMINISTRATIVE TASKS.
• FAMILIAR WITH CONTRACTS AND OTHER DOCUMENTS AFFECTING BILLING PROCESSES.
• PREPARES PROFESSIONAL, POLISHED STATEMENTS AND BUSINESS CORRESPONDENCE.
• Liaising with customer, as well as internal personal, including the sales, billing, and Ops team.
• Monitoring high-risk accounts and ensuring timely escalation of challenges to team lead / Line manager.
• Recognizes trends for non-payment and resolves issues by engaging internal teams/ Branch manager.
• Account reconciliations including the direction/application of unapplied credits/cash.
• Identifying account that require special resolutions by consulting the sales representative and escalating to management for reasonable.
• Establishing communication with clients to ensure timely payment.
• Keeping accurate and up-to-date customer and account information.
• Credit analysis and debit collection skills, strong analytical skills and attention to detail.
• Ability to work under pressure.
• ERP: Oracle People Soft.
• VMS Tools: Fieldglass, IQNavigator, Beeline, Vndly, Bullhorn.
• Skill Set: COMMUNICATION SKILL, COLLECTION, PAYMENT RECONCILIATION, CLIENT RELATIONSHIP MANAGEMENT, LIAISING AND COORDINATION, ANALYTICAL SKILL, CASH APPLICATION RESOLUTION.

• Analyzing the inventory received from the client and verifying whether the provider has received payment from respective insurance.
• Analyzing on overpayment notification.
• Analyzing and working on denials and if necessary, works on the appeal part.
• Rectifying the short payment on claims and following up with the particular insurance for the short-paid amount.
• Making plan of action on the daily basis for particular claim whether to rebill the claim or to void, write off.
• Product name: 11E.
• Responsible For: AR Denials, AR Follow up, Claim Rejection, Negative Balance.

• Maintaining accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared.
• Identify errors, resolve discrepancies, and provide support and dispute resolution to customers in a timely manner.
• Assisting in streamlining and improving the accounts receivable process identifying areas of performance improvement.
• Job Profile: Account Receivable Associate- specialist in pain management clinics.
• Worked on PrognoCIS software.
• Process Name: Pain Treatment Centers of America.
• Responsible For: AR Denials, AR Follow up, Appeals, Claims Rejection.
• Worked on Clearing House: Availity, TriZetto, WAYSTAR.

• Job Profile: Worked as Accounts Receivable Associate.
• Worked on Imagine software.
• Process Name: Medical Billing Expert.
• Responsible For: AR Denials, AR Follow up, Appeals, Claims Rejection.